It’s one thing for the Microsoft Teams app not to open / work on your phone, it’s another to miss important notifications. Both problems are equally annoying. After tinkering with a bunch of settings on my iPhone, I finally got the notifications from the teams to work properly. Based on my tests and research, I have compiled six (6) solutions to use when Microsoft Teams notifications are not working on your iPhone.
You may experience this issue if you have not authorized Microsoft teams to send you notifications. Microsoft also suspends notifications on your mobile device if it detects that you are active on Teams on your PC / Web. You may also not receive notifications for the Teams app because you accidentally activated quiet hours and days in the app. There are a number of factors that could be responsible for the problem.
Without further ado, let’s move on to the solutions.
1. Reactivate notifications
When you install Microsoft Teams on your iPhone for the first time, you will see a prompt asking you to allow the app to send you notifications. If you have ignored this prompt or chosen Do not allow, Microsoft Teams notifications will not work on your iPhone.
If you don’t remember whether or not you allowed Microsoft Teams to send you notifications, you can check the app settings to confirm.
Step 1: Launch the iPhone Settings menu and select Notifications.
2nd step: Scroll to the bottom of the page and select Teams.
Step 3: Activate Allow notifications.
If Microsoft Teams notification was already turned on, you can turn it off and on again.
2. Disconnect from teams on PC / Web
If the Microsoft Teams app is active on your computer through the app or a web browser, you may not receive notifications on your iPhone. For context, Microsoft sometimes suspends mobile notifications when you use Teams on your computer. Microsoft does this to reduce distraction and save your phone battery. Well, this is a feature, not a bug.
So, if the Teams notification is activated on your device but you are still not informed of new messages, calls or mentions, you must check if Microsoft Teams is open on your web browser. And if you’re using the desktop app, make sure it’s closed.
After that, Microsoft will redirect your team’s notifications to your iPhone.
3. Disable mobile notification pause
If you want to receive notifications while active on mobile and PC, you will need to configure the Microsoft Teams app on your iPhone to allow notifications when you are active on the web / PC. Here’s how.
Step 1: Launch the Microsoft Teams app on your iPhone and tap the hamburger menu icon in the upper left corner.
2nd step: Then select Notifications.
Step 3: In the Receive notifications section, select Always.
And that’s all. After that, you should receive notifications on your iPhone, whether you’re using Teams in a browser or a desktop app on your PC.
4. Edit channel notifications
By default, Microsoft Teams will only notify you of replies to messages you send across all channels / groups. If you only receive notifications about selected messages (replies and mentions) in a channel to which you belong, you must manually request teams to notify you of all messages in the channel (s). Follow the steps below to do this.
Step 1: Launch Microsoft Teams and go to the Teams section.
2nd step: Then select the channel whose notification settings you want to change.
Step 3: Tap the cross bell icon in the upper right corner of the channel.
Step 4: Finally, select the option “All new messages from this channel”.
The bell icon should no longer be crossed and you should now receive notifications for all messages on this channel.
5. Disable daily quiet hours and days
The daily hours and days of silence are two features that can also have an impact on how notifications are sent to your iPhone. You can think of them as the Microsoft Teams version of Do Not Disturb. When enabled, “Daily Silent Hours” cut your Microsoft Teams notification daily for a specified period. And when you set quiet days, you will not receive any notification from the teams for 24 hours on the days you specify.
If you don’t get notifications from teams when you want to, you need to make sure you haven’t activated – perhaps by accident – daily quiet hours or days. And if quiet hours or days are enabled, check that the scheduled hours / days are set up correctly.
Step 1: Launch the Teams app and tap the hamburger menu icon in the upper right corner.
2nd step: Select Notifications.
If there is a text “ Scheduled quiet hours ” displayed under Notifications, this means that you have activated silent daily hours or quiet days.
Step 3: Select Quiet hours.
Step 4: Press “Daily silence hours” to deactivate it, or press the To and From section to modify the silence periods.
Step 5: Click Quiet Days to turn it off or run a calendar check.
Step 6: Turn off quiet days or tap weekdays to add / remove them from your teams’ quiet days calendar.
6. Check activity notifications
Microsoft Teams’ notification system is flexible and diverse. You can choose for which activity or individual functionality of the application you wish to be notified. If you do not receive notifications for a particular activity (for example, mentions, replies, or likes), you may not have set up Teams to notify you.
To verify and correct this, follow the steps listed below.
Step 1: Launch Teams and tap the menu icon.
2nd step: Select Notifications.
Step 3: Go to the “Notify me of” section and activate all the activities of the teams for which you wish to be notified.
Does the sound of other participants bother you during a Microsoft Teams meeting? Learn how to deactivate and reactivate people in a Microsoft Teams call in the linked article below.
Last updated on May 16, 2020
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