The future of work is changing and many companies around the world are already embracing the new workflow that allows employees to do their jobs. Zoom is at the top of the chart with an easy to use interface and plenty of features among work at home tools. However, the whole experience is not as straightforward as you might think. We have seen users run the random error 5003 in the middle of a meeting.
Like any other app, Zoom also suffers from occasional downtime and errors. There have been incidents from several users who witnessed the error code 5003 whenever they tried to join a Zoom meeting. If you are one of them, let’s solve the problem.
1. Restart the zoom
This is the easiest way to fix error 5003 on Zoom. Sometimes the application encounters a temporary error, which makes it difficult for the application to connect to its servers. In this case, restarting the application would allow it to reload all of its resources and probably eliminate the temporary error.
Windows users can press the Windows key on the keyboard and search for Task Manager. From the Task Manager app, find the Zoom app and complete the app process.
On Mac, you can use Command + Space keys to open Spotlight Search. Try to search for activity monitor and open the app. Locate the Zoom app and press the Stop button in the menu bar.
Zoom mobile users can force quit the app from the multitasking menu and restart the app from scratch using the app drawer.
2. Check the Zoom servers
Before moving on to a complex solution, you should try this step. If Zoom’s servers are currently down, there is nothing you can do on your end to fix error code 5003 because the problem is on their end.
To check this, visit the official Zoom website, where the status of their servers is displayed. On the site, make sure that all of its servers are operational. You can also visit Downdetecter and check if other users are reporting the same issue or not.
3. Check the internet connection
The next thing to do is to check the speed of your internet connection. Because the error code 5003 is related to connectivity issues, your connection may not be stable or too slow to make a video call.
You can visit Fast.com or use apps like Speedtest to confirm the current internet speed on the device.
4. Disable antivirus and VPN
This step mainly applies to PCs because Windows users are the ones who use third-party antivirus on their devices. Normally, these applications will not affect other installed programs.
Some free VPN or antivirus services can interfere with games and apps like Zoom. This may be because services can sometimes restrict or even stop the internet connection to applications that try to connect online.
Another reason could be the automatic region selection by VPN. If Zoom is prohibited in your country and the installed VPN uses this location, you will not be able to access the Zoom app.
We suggest you open your VPN and Antivirus app, temporarily disable it, and then try joining the Zoom room.
5. Disable the firewall
You need to make sure that the Zoom app can bypass the firewall on your PC or Mac to use internet connectivity on the device.
In Windows, go to Windows Defender Firewall> Allow an app through Windows Defender Firewall> find the Zoom app and make sure it’s allowed on your firewall.
6. Disable proxy servers
Like Windows Firewall, a proxy server acts as a layer of security between your system and the Internet. Your proxy server settings can cause problems with the Zoom app and it tries to prevent it from accessing your network.
In such cases, you should disable proxy servers in the Windows Settings menu. Follow the steps below.
Step 1: Use Windows + I keys and open the Windows Settings menu.
2nd step: Go to Network and Internet> Network settings> Proxy.
Step 3: Make sure “Use a proxy server” is disabled.
Now open the Zoom app again and try joining a Zoom meeting to check if the error code 5003 would still occur.
7. Reinstall network drivers
Network connection issues on Zoom can occur due to buggy network drivers installed on the device. Follow the steps below to uninstall them.
Step 1: Press the Windows key and open Device Manager.
2nd step: In Device Manager, click Network Adapters to expand it.
Step 3: Finally, right click on your current network card and select Uninstall device.
After uninstalling your network drivers, restart your computer and Windows will automatically install the best driver for your network device.
8. Update the Zoom application
Maintaining the Zoom application in its latest version also effectively resolves technical issues. These updates come with useful bug fixes that can prevent interfering bugs from causing connection problems.
In addition, they also improve the overall performance of the application. Go to Windows or Mac zoom settings and find the latest available update to install.
Also on Guiding Tech
Fixed annoying zoom errors
The 5003 zoom error can be a headache right before the next online meeting. If you are having the same problem, follow the troubleshooting tips above and fix the zoom error. Let us know which trick worked for you in the comments section below.
Zooming is a pleasure to use with keyboard shortcuts. Read the article below to learn more about the eleven Zoom keyboard shortcuts for Windows and Mac.
Last updated on March 3, 2021
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