Chatbots are used more and more in today’s world. In this article, we’ll walk you through everything you need to know about chatbots. We’ll cover what a chatbot is, the benefits of using it, how AI chatbots work, online chatbots, and chatbot examples for your Android device.
What are chatbots?
A chatbot is an AI program that can simulate a natural language conversation with a user through messaging apps, sites, smartphone apps, or over the phone. The first chatbot was created in the 1960s by Joseph Weizenbaum, a professor at MIT. Today, chatbot technology has evolved a lot. He connects with people on a personal and empathetic basis. AI chatbots are dramatically changing the customer service experience. They are aware of the context and the meaning of words. They will ask questions to spark intention and help with consumer issues. One of the most attractive features of chatbots is that unlike apps, they aren’t downloaded, need no updating, and don’t take up memory on the phone. Another advantage is that we can have multiple bots in the same conversation. That way, we wouldn’t have to switch from one app to another depending on what we needed at that time. What are the consequences? More enjoyable user encounters, as well as smoother and easier customer service connections. A chatbot solution must be able to perform tasks adequately to be successful. Human assistance is crucial here: regardless of the approach or platform used, human intervention is necessary to customize, practice and improve the chatbot system.
Benefits of chatbots
24 hour availability
According to surveys, more than half of consumers want a business to be open 24 hours a day, 7 days a week. While waiting for the next available operator for a few minutes is not yet an issue, chatbots are the biggest problem. candidates most likely to solve it. Maintaining a 24 hour response mechanism ensures that the seller and buyer are in constant contact.
An operator can focus on a customer and answer one question at a time. A chatbot, on the other hand, will answer thousands of questions simultaneously. Thanks to the cloud, the Internet and software processes, instant answers are possible.
When a customer speaks with a customer service representative, it is impossible to predict the reaction of other representatives. If a customer service representative doesn’t help, the customer will be tempted to call again to see if the next representative is more helpful.
The other advantages of chatbots are:
- Recorded responses
- Instant transactions
- Cost savings
- Sales increase
- Increased interaction with customers
- Reach new customers
Learn more about chatbots
To understand the difference between AI chatbots and rule-based chatbots, you need to know what is different between artificial intelligence and automation. Simple, rule-based chatbots, all you need to do is follow a script and answer or ask questions that would increase the sales of the business. They cannot change language or communicate freely with the customer. AI chatbots, on the other hand, can more or less operate on their own. They use natural language processing, more commonly known as NLP. They can be much more efficient than rule-based bots in many cases, such as handling complex queries or processing large amounts of data. AI chatbots aren’t that useful or necessary for simple tasks like guiding customers to sign something or just getting them to focus on something specific. In general and especially for AI chatbots, the use is growing rapidly as many companies have seen their potential. Chatbots are more and more common even in M-commerce.
Chatbots online for your Android device
If you are wondering if you can use chatbots through your Android smartphone, yes you can. A person can create an AI chatbot in minutes without downloading anything or using an app. There are a lot of options for chatbots, but some are better than others. For example, Replika can become your friend. By recording or writing down your daily activities and experiences, the bot gets to know you and tries to emulate your personality. You can vote for and against a phrase that the bot uses, so that it continues or stops using it, so that the responses are more human. There are even chatbots, the purpose of which is to help you cope with anxiety or depression. Wysa is one of those robots. During a conversation, Wysa offers you suggestions for answers to make your job easier. It focuses on presenting solutions to the problems you are having. If you don’t need a friendly or therapeutic chatbot but just for a bit of a laugh, SimSimi is a perfect option. He makes jokes all the time, but you can make a report if he crosses the line and uses abusive language. Some chatbots like Mydol, which can be your virtual boyfriend or girlfriend and have the personality of your favorite celebrity. In a nutshell: there are many online chatbots available for your android device to have different kinds of conversation with them or even live a dream.