Can’t sign out of your iPhone or iPad? If you see a greyed out sign out option in Apple ID settings, often accompanied by a “ Sign out is not available due to restrictions ” message, you need to resolve this issue quickly, especially if you are intend to separate from your device. .
The most obvious reason this is happening is the restrictions. If restrictions are placed on your iPhone or iPad, either by yourself or by your workplace, you cannot sign out of the device without removing them first.
Let’s see what you can do to fix your Apple ID greyed out disconnection issue on iPhone and iPad. You’ll also learn about fixes for similar instances not caused by restrictions, so keep reading.
1. Disable screen time
Starting with iOS 12, Apple introduced Screen Time. It merges the old restrictions with a range of additional options and helps you impose various controls on the iPhone or iPad. For example, you can restrict basic system functionality, impose time limits, block apps, etc.
But if you have set up Screen Time, you will find the Sign Out option in the Apple ID settings screen grayed out. To resolve this issue, you need to turn off screen time.
Step 1: Go to the Settings app and tap Screen Time. Next, scroll down and tap Turn off screen time.
2nd step: Enter your Screen time passcode, then tap Turn off screen time.
Can’t remember your Screen Time password? Check out the following guides on how to reset or recover it:
Step 3: Go back to the main area of the Settings app and tap on your Apple ID.
Scroll down and voila! The logout option is no longer grayed out.
2. Imposed screen time
Screen Time also serves as a parental control measure, helping you limit the time your child spends on their iPhone or iPad. Since the feature is part of Family Sharing, you can also place limits on your iOS or iPadOS device.
If you want to sign out of your kid’s iPhone or iPad, but Screen Time has been set up remotely, you need to turn off the feature on your device. Otherwise, you will find the Logout option grayed out.
Step 1: Go to the Settings app and tap Screen Time. In the Family section, tap your child’s name.
2nd step: Tap turn off screen time. Follow up by entering the Screen Time passcode of your child’s device when prompted.
Step 3: Tap Turn off screen time to confirm.
Go to the Apple ID section of your child’s iPhone or iPad. The Logout option should not appear grayed out.
3. Mobile device management
If your iPhone or iPad was given to you by your school or workplace, chances are you have an MDM (Mobile Device Management) profile installed on the device. These profiles impose various controls and restrictions, which means that they also prevent you from signing out of the device. To check this, go to Settings> General> Profiles.
Deleting MDM profiles by yourself may prevent some apps and services from working on your iPhone or iPad. Therefore, it is best to deal with this issue with your school or workplace IT department.
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Other fixes for Apple ID disconnection issues in gray
If you see a greyed out sign out option in your iPhone or iPad’s Apple ID settings, but without the message “ Signing out is not available due to restrictions ”, then here are several quick fixes you can try:
Enable cellular data for the Settings app
Have you turned off cellular data for the Settings app? If so, you will find the option to sign out of your Apple ID grayed out. To resolve this issue, connect to Wi-Fi or turn on cellular data for the Settings app (go to Settings> Cellular, then turn on the switch next to Settings).
Check Apple System Status
Server side issues can also prevent you from signing out of your Apple ID. To determine if this is the case, first load the Apple System Status page in Safari. Then check the status next to Apple ID. If this indicates problems, wait a few hours and try again.
Restart the iPhone / iPad
Restarting your iPhone or iPad can help fix bugs and other anomalies. On devices with Face ID, successively press Volume +> Volume -, press and hold the Side button, then slide to turn off. Then, hold the side button again to restart the device.
On iPhones and iPads with Touch ID, press and hold the side button to turn off. Then hold it again to restart the device.
Update iOS / iPadOS
Have you recently updated your iPhone or iPad? Otherwise, go to Settings> General> Software Update to check for and install the latest updates for your device.
Reset network settings
Persistent network related issues may also result in a grayed out Apple ID sign out option. Therefore, consider resetting your device’s network settings. Go to Settings> General> Reset, then select Reset network settings.
Once you’ve done that, connect to a Wi-Fi network or turn on cellular data, then try to disconnect.
Warning: Resetting the network settings will delete all saved Wi-Fi networks (including passwords).
Did you manage to sign out of your iPhone or iPad? But what’s the next step? If the plan is to hand it over or sell it, you might want to do a factory reset (back up all important data first!), Then remove the device from your Apple ID. This should avoid any privacy and security issues later on.
Signing in with an Apple ID allows you to securely sign in to apps and websites. Click on the link below to find out how it works.
Last updated Sep 2, 2020
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