Wi-Fi calling is a handy feature that allows you to make your cellular calls over Wi-Fi. It comes in handy when you have access to a Wi-Fi network and enjoy your voice calls with better clarity. Normal voice calls are automatically routed through your Wi-Fi network. Unfortunately, Wi-Fi calls do not work for many Android users, especially those who use Samsung’s Galaxy series phones. If you’re in the same boat, this article covers 11 helpful fixes to troubleshoot when Wi-Fi calling isn’t working on Android.
We will start the troubleshooting guide with simple solutions like compatibility issues and restarting, followed by resetting various things.
1. Check device and network support
Wi-Fi calling will not work if your cellular network provider does not offer it in your area. Likewise, your cellular service provider should also support your Android phone. For example, my network provider doesn’t offer Wi-Fi calling on my Pixel 2 XL. So check the peripheral and network support.
The best way is to “name of the Google network provider to call Wi-Fi enabled phones”. The first result will take you to your network provider’s official website where you can check if the provider offers it or not.
2. Restart the phone and modem
Once you’ve verified that Wi-Fi calling is available on your network and for your Android phone, restart your phone and modem. Restarting the modem will also resolve the limited connectivity issues.
3. Reinsert the SIM card
If restarting did not resolve the Wi-Fi calling issues, you need to eject the physical SIM card from your phone. Then clean it with a microfiber cloth and reinsert it. Save any new configuration settings you may receive.
Point: If you are traveling, you must restart the phone and reinsert the SIM card when you switch to another cellular network.
4. Activate / deactivate Wi-Fi calls
You must activate the Wi-Fi calling service on your phone to use it. You can activate it in several ways.
Open your phone’s dialer or the Phone app. Tap the three-dot icon at the top and select Settings.
There you will find the Wi-Fi calling option. Activate the toggle next to it. If you can’t find Wi-Fi calling directly under Phone app settings, check under Calling> Wi-Fi calling.
Second, go to Android phone settings and tap Connections / Network & Internet. Turn on the switch next to Wi-Fi calling. You can also go to Settings> Network & Internet> Mobile network> Advanced> Wi-Fi calling.
Point: If Wi-Fi calling is already active, turn off the switch next to it to turn it off. Wait a few seconds and then turn it off again.
5. Activate Wi-Fi
Wi-Fi calls require a working Wi-Fi connection. So make sure your Android phone has Wi-Fi turned on and within range. If you are too far from your router, Wi-Fi calling will not work properly. Also check out our troubleshooting guide if your phone’s Wi-Fi keeps disconnecting.
6. Connect to a different Wi-Fi network
Often the problem is just your Wi-Fi connection. Try using a different Wi-Fi network and see if Wi-Fi calls work better. If this works correctly, you will need to factory reset your modem and configure it again.
Pro tip: Also, try connecting through a 2.4GHz Wi-Fi network instead of the 5.6GHz band.
7. Activate airplane mode
Turning on airplane mode fixes various network related issues including Wi-Fi calling issues. Turn it on on your Android phone for a while and then turn it off again. You can activate it from the quick configuration panel present in the notification panel. You can also go to Settings> Network & Internet. Here you will find the airplane mode. Activate and deactivate it.
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8. Update the phone software
If Wi-Fi calling worked fine earlier, the problem could have happened due to the latest software. You should check for any new software update on your phone. To do this, go to Settings> System> Software update. Or search for “update” in settings.
Point: Find out what happens when you update your Android or iPhone.
9. Reset network settings
You should also try to reset network settings on your Android phone. It’s different from resetting your phone. So don’t worry about losing your data. Nothing will happen to that. Only network settings such as Wi-Fi, Bluetooth, etc. will be reset to their default values. Refer to our explainer to find out what happens when resetting network settings.
To reset network settings, go to Settings> System (or general management)> Reset. Tap on Reset network settings / Reset Wi-Fi and Bluetooth.
10. Reset app preferences
If simply resetting the network settings doesn’t work, reset the app preferences on your Android phone. Again, you will not lose any data on your phone. It will affect settings like app permissions, default apps, etc.
To reset app preferences, go to Settings> System (or General Management)> Reset> Reset app preferences or Reset settings. Check out another method to reset settings and learn more about it.
11. Fix for Samsung phones
If you have a Samsung phone, you may prefer calling over Wi-Fi instead of the cellular network. However, you can achieve this by using a third-party app only for now.
Download the Samsung Band Selection app from Play Store. Then in the app, go to More network settings> (your network)> Advanced> Wi-Fi calling> Call preferences.
Resolve Wi-Fi calls on Android
While Wi-Fi calling is an amazing service, you can’t use your full potential in every situation. This is because switching between cellular calls and Wi-Fi is done automatically by your phone. And it’s not a great judge because it gives preference to cellular networks even if the coverage is poor.
Do you have a weak Wi-Fi signal? From the following link, learn 5 ways to boost your Wi-Fi signal.
Last updated Jan 11, 2021
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