Top 4 Ways to Fix Google Duo Not Showing Contacts on Android and iPhone

Top 4 Ways to Fix Google Duo Not Showing Contacts on Android and iPhone

Primarily, Google Duo allows you to make video calls and send video messages to people on your contact list. With the new group invitation links, you can also communicate with people whose numbers you have not saved in your directory. However, despite the ease of connection with Google Duo users, some Android and iPhone users cannot do this because the application does not recognize their contacts. If you fall into this category, we have highlighted four (4) ways to resolve the issue in this article. Check it out.


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For some users, only a few contacts do not appear in Google Duo. Some users have also reported that the app does not recognize all of their contacts. This problem is usually caused by misconfigured application permissions, corrupt cache files, or basic system / application problems. Interestingly, restarting your phone could help solve this problem. You should also make sure that your device has access to the Internet. If Google Duo still doesn’t show your contacts, continue to the solutions below.

1. Check contact details

First of all, you need to check and confirm whether the missing contacts are saved on your smartphone. If so, verify that the phone number or email address associated with the contact (s) are correctly registered. Removing the country code from the affected contacts resolved the problem for some users. You can also try this and see if it works.


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If the missing contacts still don’t appear in the Google Duo app, you can contact the person by call or text. They can be saved to Google Duo with another number that you don’t have.

2. Check Duo permissions

When you install Google Duo on your smartphone, you are asked to authorize the application to access your directory or your contacts.


Fixed duo Google not showing iphone android contacts

If you deny the app access to your phone’s contact list, you will most likely experience this problem when Google Duo does not display your contacts.

Here’s how to check if Google Duo has permissions on your contact on Android and iPhone devices.

For Android

Step 1: Launch the Settings menu and select Privacy.


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2nd step: Then select Authorization Manager.


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Step 3: Tap Contacts.


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Step 4: Scroll through the list of applications and select Duo.


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Step 5: Make sure the “Contact access for this app” option for the Google Duo app is set to Allow.


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You can also check Google Duo contact permission on the app’s information page. Here’s how.

Step 1: Tap and hold the Google Duo app icon on the home page or app bar, and tap the info icon (i) from the context menu.


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This will open the information page for the Google Duo app.

2nd step: Select Permissions.


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Step 3: Tap Contacts – if it is in the Denied section of the permissions page.


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Step 4: Select Allow to grant Google Duo access to your phone’s contact list.


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Close the Duo application on your smartphone and restart it. Now check if the missing contact (s) now appear in the app.

For iphone

Follow the steps below to check the status of Google Duo contact authorization on your iPhone.

Step 1: Launch the Settings menu and select Privacy.


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2nd step: Select Contacts.


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This will launch a page containing a list of applications that have requested access to the contact on your device.

Step 3: Make sure Duo is enabled.


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You can also deactivate Duo and reactivate it.

Another way to grant Google Duo access to contacts on your iPhone is to go to Settings> Google Duo and verify that Contacts is turned on.


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You can also turn this option off and on again. Launch Google Duo after that and check if the missing contacts appear now.

3. Clear the application cache

If Google Duo does not display your contacts on your Android device, it may be due to the presence of corrupt cache files. If that’s the case, you can try clearing the app cache and see if it fixes the error. Go to Settings> Applications & notifications> All applications> Duo> Storage and cache> Clear cache.


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4. Update Google Duo

Some Google Duo features such as contact synchronization may not work properly if a bug is present in the version of the application installed on your device. You need to make sure that you are running the updated version of Google Duo on your device.

Launch the App Store on your phone and update Google Duo. You can also use the links below to access the Google Duo app page on the App Store on your device.

Connect with everyone

Ideally, at least one of the troubleshooting solutions mentioned above should allow Google Duo to show all of your contacts again. If the problem persists after trying the above methods, we recommend that you remove Google Duo from your phone and reinstall it. You should also check that the operating system on your device is up to date.

Then:

Can’t find Google Duo call history? Read the article published below on how to view and delete call history from Google Duo on Android, iPhone and Web.

Last updated Jul 15, 2020

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