5. Clear the cache and data
This is one of the routine steps that we recommend to GT users when it comes to troubleshooting Android apps. Old data and cache files can get corrupted or cause errors like the ones you face.
Open Settings and return to Manage app to find Google Play Movies & TV. Inside, tap Clear Data at the bottom of the screen and select Clear All Data.
You’ll need to sign in to the Google Play Movies & TV app again, so make sure you have the sign-in information ready.
Repeat the same process for Download Manager and the Google Play Services app, but only if you’re still experiencing a Play Movies & TV download error.
6. Update or downgrade / uninstall
The Play Store Movies app is preinstalled on all Android phones. You cannot uninstall it or any of the other Play apps normally. What you can do is revert to a previous version or get an update from the Play Store.
Note that downgrading to a previous version is a temporary situation because your system will automatically update the application. Open Settings> Manage app and find and open the Play Movies & TV app. Select Uninstall at the bottom of the screen. It will not uninstall but will only remove recent updates. If you have permission to uninstall it, you can still download it from the Play Store.
To update or reinstall the app, open Play Store, search for Play Movies & TV, then click Install.
The Play Movies and TV app is pretty good and useful when you can’t wait for the movie or series to reach one of the streaming platforms. Frankly, I don’t use it much. I have a series order book on Netflix, and by the time I finish a show, there were 10 in front of me. But we all have our own way of consuming content and there is no one right way to do it.
I hope your problem is solved now. If you’ve found another way to fix the Play Movies & TV app that isn’t downloading the movie error, share it with us in the comments section below.
Do you want to increase internal storage on your phone? Click the link below to find out how to store more movies and shows.
Last updated Jul 5, 2020
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