Top 6 Ways to Fix Zoom Not Responding on Windows 10

Top 6 Ways to Fix Zoom Not Responding on Windows 10

Zoom has certainly become an integral part of education and work. Due to its ease of use, cross-platform availability, solid free plan, and robust connectivity, Zoom is ahead of its close competitors such as Skype, Microsoft Teams, and Google Meet. While Zoom covers the basics, the application experience on Windows is a bit short. Users often complain that Zoom is unresponsive on Windows 10.

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Zoom not responding on Windows 10

If you’re one of those affected and want to get back to a smooth Zoom experience, read on to find out the Top N Ways to Fix Unresponsive Zoom in Windows 10.

1. Force close the Zoom application

Slack, Spotify, and Zoom do not close completely when you press the “X” on their window.

When you open the Zoom app, some of the app processes may already be running in the background. This may prevent Zoom from responding on Windows.

Users should force quit each Zoom application and its associated process from within the Task Manager application. Here’s how to do it.

Step 1: Press the Windows key, type Task Manager in Windows search and press Enter to open Task Manager.

2nd step: In the Processes menu, you will see all running apps and background processes.

Force close the Zoom application

Force close the Zoom application

Step 3: Identify the ones associated with the Zoom app and tap the End Task button at the bottom.

Close the Task Manager application, restart the PC and try to use Zoom again.

2. Remove background apps

If you are witnessing long Zoom video calls on a Windows computer with 4GB / 8GB RAM, you should close irrelevant apps in the background.

The point is, Zoom requires a fair amount of RAM to compose video calls on the platform. So if your Windows computer is running with low RAM, it may prevent Zoom from responding on Windows.

You can either close the applications by pressing the “X” mark, or use the task manager and remove the background applications.

3. Clear the cache

The Windows operating system is designed to collect application cache in the background to speed up application launch. Over time, these cache files can become corrupted or become so large that they interfere with the functions of the application.

If you regularly use the Zoom application, you should check and delete cache files on Windows 10. It might also prevent Zoom from responding on your PC.

Follow the steps below to clear the cache in the Zoom app on Windows.

Step 1: Press the Windows key and search for Disk Cleanup.

2nd step: Hit enter and open the app.

Step 3: Select C: drive from the list.

Open Disk Cleanup application

Open Disk Cleanup application

Step 4: Select Temporary Internet Files and Temporary Cache Files from the list.

Step 5: Click Clean up system files at the bottom.

Remove zoom cache from Windows 10

Remove zoom cache from Windows 10

Step 6: Hit OK and you’re good to go.

Restart the PC and try to relaunch Zoom on the PC.

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4. Avoid using custom zoom backgrounds

While using a custom Zoom background during video calls is fun, you should avoid them for long video calls.

These custom Zoom backgrounds use resources to properly crop your face during Zoom video calls. This puts an additional load on an already resource-intensive Zoom session.

Remove background from zoom

Remove background from zoom

Open the Zoom Settings windows and go to Backgrounds & Filter and select None on the right side.

5. Grant Zoom the relevant permissions

The Zoom app on Windows 10 requires relevant permissions such as a camera and microphone to function properly and as expected.

If you have disabled these essential permissions for Zoom, you must enable them. Here are the steps.

Step 1: Open the Settings app on Windows 10 using the Windows + I shortcut.

2nd step: Go to the Privacy> Application authorization menu.

Step 3: First, enable authorization to allow desktop apps to access your camera.

Step 4: From the side menu, select Microphone.

Zoom camera authorization

Camera zoom permission

Step 5: Scroll down and turn on Allow desktop apps to access your camera permission.

Step 6: Turn on Allow apps to access your microphone toggle.

Zoom microphone authorization

Zoom microphone authorization

Step 7: Scroll down and turn on Allow desktop apps to access your microphone permission.

Now that Zoom has the relevant permissions, you shouldn’t face the error where the app is unresponsive on Windows 10.

6. Update the Zoom application

Zoom frequently releases app updates to ensure a smooth video calling experience. An incomplete update may have messed up the app.

Check for zoom updates

Check for zoom updates

You need to update the Zoom app to the latest version available. Open Zoom, click the top profile menu, select Check for Updates, and update to the latest version.

Fix Zoom app not responding on Windows 10

Unresponsive zoom in the middle of a video conference can interrupt workflow, momentum and leave a bad impression. Follow the steps above and fix Zoom not responding error on your Windows 10 computer.

If you have had enough of Zoom, you can also check out the Zoom alternatives.


Can’t see each other at Zoom meetings? Read the article to find out why this happens and how to fix Zoom video issues.

Last updated on July 1, 2021

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