Typical functionality is to show you the name or number of the incoming caller when the phone rings, along with the answer and decline buttons. Unfortunately, the incoming call screen is not showing for many iPhone users when they receive a call. They can hear the phone ring and vibrate, but nothing appears on the screen, leaving them with no choice but to miss the call. Let’s see 7 Ways to Fix Incoming Call Screen Not Showing on iPhone.
For many iPhone users, only the accept and reject buttons appear without showing any caller information. Some even have the misfortune where the iPhone screen does not wake up when the phone rings.
Let’s check the solutions to fix incoming call screen not working on iOS.
Note: The message deals with the incoming call screen that is not showing on the iPhone. If your iPhone isn’t ringing for incoming calls at all, you should check out our other post of calls not ringing on your iPhone.
1. Restart the iPhone
Many times the problem is temporary and a simple restart should fix it. So restart your iPhone and hopefully you will see the incoming calls banner on your iPhone.
2. Check the notification settings of the phone app
To do this, follow these steps:
Step 1: Open settings on your iPhone and go to notifications.
2nd step: Tap Phone. Turn on the toggle for Allow notifications. In case it is already activated, deactivate it and reactivate it. Also enable the banners under Alerts.
You will see an incoming call screen, whether you turn off notifications for the Phone app. However, to be more secure, you should keep notifications enabled for the Phone app.
Point: Check out 7 Ways to Fix Notification Sounds Not Working on iPhone.
3. Check the settings for incoming calls
With iOS 14, Apple introduced the much anticipated feature of the Condensed Call Screen. When you received a call, it took up the entire screen, pulling you away from the app you were using. With iOS 14, you can enable the banner style notification where the incoming call will appear as a notification banner like any other notification once unlocked.
So if you want incoming calls to appear full screen, you need to turn off Banner display style. To do this, visit Settings> Phone> Incoming calls. Select Full screen. If Full Screen is already selected, choose Banner, and then choose Full Screen again. Restart the phone.
4. Update the phone software
Often there is a bug in the software and the latest update should fix it. Start by updating all the apps on your iPhone from the App Store. Then go to Settings> General> Software Update. Check if a software update is available for your iPhone. Install it if available and restart your iPhone.
Point: Find out what happens when you update your phone software.
5. Reset all settings
In this fix, you will need to reset your iPhone settings. It will not impact your personal data on your phone or in iCloud. However, all settings on your iPhone will be reset to their default values. You will have to adjust them again. These include Wi-Fi, Bluetooth, screen settings like dark mode, sound and notification settings, etc. Find out in detail what is going on by resetting iPhone settings.
To reset all settings, follow these steps:
Step 1: Open settings and go to General.
2nd step: Tap Reset, then tap Reset All Settings. Confirm on the next screen.
Also on Guiding Tech
6. Reset the phone
What is a phone if you can’t see or answer incoming calls? Since incoming calls play a basic role but one of the essential roles, you might have to take the difficult step of resetting your iPhone. Factory reset your iPhone will delete all data and files from your iPhone in case it is not saved to iCloud or any other cloud storage service. So if the problem persists, take a full backup of your iPhone and reset it. Find out 6 things you shouldn’t forget when backing up your iPhone.
To reset iPhone to factory settings, go to Settings> General> Reset. Tap Reset all content and settings. Confirm when prompted.
7. Contact Apple Support
If you have tried all of the above fixes without success, you should contact Apple Support to have the errors diagnosed on your iPhone. There may be a hardware issue, especially if the screen won’t wake up or stay black when you receive a call.
iPhone is not receiving calls
We hope the above methods help you to restore incoming call screen on your iPhone. You can also try fixes for iPhone not receiving calls and see if they provide any relief. In case another fix has helped you, let us know in the comments below.
Last updated Jan 29, 2021
The above article may contain affiliate links that help support Guiding Tech. However, this does not affect our editorial integrity. The content remains impartial and authentic.