Top 7 Ways to Fix Voicemail Not Working on Android

Top 7 Ways to Fix Voicemail Not Working on Android

Unlike other forms of communication, voicemail hasn’t changed much since its inception. Sometimes your Android’s voicemail service may stop working and leave you confused. If you’re worried about losing your voicemail messages when you can’t answer your phone, this guide is for you.


Best Ways To Fix Voicemail Not Working On Android

There can be many reasons why voicemail is not working on your Android, ranging from incorrectly configured settings to network issues. We have compiled a list of all possible solutions that should help you find and fix the problem for good. So, without further ado, let’s go.

1. Restart your phone

You can start by restarting your phone first. If this is a minor issue caused by an app or process running in the background, restarting your phone should help.

2. Make sure voicemail is turned on.

Next, you need to make sure that voicemail is enabled on your phone. You should check this as clearly as possible, especially if you have recently changed operators or applied software updates. Read on to find out how.

Step 1: Launch the Phone app. Tap the three-dot menu icon at the top to open settings.

Android phone app


Android phone app

Phone app settings


Phone app settings

2nd step: Under General, select Voicemail.

Voicemail Settings on Android


Voicemail Settings on Android

Step 3: Go to Advanced Settings, then tap Setup to see if the correct voicemail number is set.

Advanced Voicemail Settings


Advanced Voicemail Settings

Check if voicemail is configured on Android


Check if voicemail is configured on Android

3. Activate / deactivate airplane mode

Turning airplane mode on and then off is a good way to refresh your device’s connection to your cellular service. This should help resolve network issues and get voicemail working again.

To turn on airplane mode, open Settings and navigate to Network & Internet. Turn on the switch next to Airplane mode. Wait 30 seconds and turn it off.

Network settings on Android


Network settings on Android

Activate airplane mode


Activate airplane mode

Now check if the voicemail service is working properly.

4. Check voicemail manually

Another way to check if the voicemail service is working properly is to check your voicemail messages manually. To do this, open the Phone app on your device. Tap the keyboard at the bottom. Press and hold 1 to dial your voicemail.

If there is no problem, you will hear voicemail.

Keyboard on Android


Keyboard on Android

Check voicemail manually


Check voicemail manually

5. Make sure call forwarding is turned off

Another reason why you might not receive voicemail is if you have turned on call forwarding on your Android. Since all your calls are redirected when they are unanswered, the caller will not be able to record a voicemail message.

Read on to learn how to turn off call forwarding on Android.

Step 1: Open the Phone app. Use the three-dot menu icon at the top to open settings.

2nd step: Go to Calls and tap Call forwarding.

Call settings on Android


Call settings on Android

Call forwarding on Android


Call forwarding on Android

Step 3: Make sure all call forwarding scenarios are turned off.

Disable call forwarding on Android


Disable call forwarding on Android

6. Update the voicemail application

Nowadays, several operators choose to offer an application dedicated to voicemail. And if you are using an app provided by an operator to manage your voicemail messages, then issues with that app can lead you to believe that there are voicemail issues on Android as well. You can try updating the app to its latest version to see if that helps.

Open Google Play Store on your phone and search for your voicemail app. If there are any pending updates, you should see an Update button. Tap on it to start the update.

7. Reset network settings

If voicemail messages are still not working on your Android, you may consider resetting the network settings on your Android as a last resort. This will erase all of your saved Wi-Fi networks, Bluetooth devices, and reset all your network settings preferences to their default values. Here’s how to do it.

Step 1: Open the settings on your Android and go to System.

System settings on Android


System settings on Android

2nd step: Expand Advanced to tap on reset options. Now choose the Reset Wi-Fi, Mobile and Bluetooth option.

Reset options on Android


Reset options on Android

Reset mobile Wi-Fi and Bluetooth


Reset mobile Wi-Fi and Bluetooth

Step 3: Finally, hit the Reset Settings button at the bottom to start the process.

Reset network adapter on Android


Reset network adapter on Android

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Don’t miss any messages

Voicemail problems shouldn’t keep you from catching up with important messages. Use the methods mentioned above if the problem recurs. If you found another workaround, please share it in the comments below.

Last updated on December 27, 2021

The above article may contain affiliate links that help support Guiding Tech. However, this does not affect our editorial integrity. The content remains impartial and authentic.

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