Top 8 Ways to Fix Call History Not Showing on Android
Your Android phone records every call you make, receive, or miss. This information can be useful when you want to check the duration of a recent call or your call history. But what if your Android fails to save this data and does not show your call history?
Fortunately, you can fix this problem without resorting to drastic measures. Here are some solutions to try if call history is missing from your Android.
1. Force stop phone app
You can start by force closing the Phone app and opening it again. If it’s just a temporary application problem, this trick will save you a lot of time and trouble.
Long press on the Phone app icon and tap on the info icon from the resulting menu. On the app info page, tap the Force Stop option at the bottom and tap OK to confirm.
Open the Phone app and tap the three-dot menu icon in the upper right corner to check your call history.
2. Allow phone app to access call logs
Restarting the Phone app is only useful if there is limited permission needed to access and save your call logs. Here’s how to check.
Step 1: Long press the Phone app icon and tap the “i” icon in the menu that appears.
2nd step: Go to Permissions.
Step 3: Tap Call Logs and select Allow on the next screen.
3. Clear system app cache
On Android, several system apps support the operation of the default Phone app. If any of these apps are having issues, Android may not show your call history. Here’s what you can do to repair your system apps.
Step 1: Open the Settings app and go to Apps.
2nd step: Tap the “Filter and sort” icon and enable the toggle for Show system apps.
Step 3: Use the search tool to locate the ‘Call Log Backup/Restore’ application.
Step 4: Go to Storage and tap on the Clear Cache option at the bottom.
Step 5: Clear cache data from the Phone Services and Call Management applications.
After that, check if the Phone app shows your call history.
4. Clear Phone App Cache
The default Phone app, like system apps, collects temporary data. If this data becomes inaccessible, the Phone app may not display your call logs. You can try clearing the cache data of the Phone app to see if that helps.
Step 1: Long-press the Phone app icon and tap the “i” icon in the resulting menu.
2nd step: Go to Storage and tap on Clear cache option.
5. Change Default Phone App
The call history not showing issue may not have anything to do with Android, but rather with the Phone app you are using. If you have recently switched to a third-party phone app, you should revert to the system default app.
Step 1: Open the Settings app and go to Apps.
2nd step: Tap Choose default apps.
Step 3: Tap on the Phone app and select the system default option from the next menu.
6. Enable automatic date and time
When your phone is set to the wrong date or time, apps may not save or sync data and cause issues. To ensure that Android has the correct date and time, you need to enable the “Automatic date and time” option in the Settings app. Here’s how.
Step 1: Open the Settings app and tap General management.
2nd step: Tap Date & Time.
Step 3: Enable the toggle next to “Automatic date and time”.
7. Reset app preferences
If the problem persists, you can reset your app preferences. This will re-enable all system apps and remove any app restrictions you may have set. Don’t worry, your app data won’t be affected by this.
Step 1: In the Settings app, navigate to the Applications menu.
2nd step: Tap the three-dot menu icon in the upper right corner and select Reset app preferences.
Step 3: Select Reset to confirm.
8. Install Android updates
Updating your phone’s operating system is just as important as updating your apps. Along with new features, these updates bring much-needed bug fixes and performance improvements to your Android. If call history not showing the problem is caused by a bug, installing Android updates should help.
Open the Settings app and scroll down to tap Software Update. Download and install pending updates, then check if Android shows your call history.
History Questions
In most cases, lack of relevant app permissions or corrupted cache data prevents Android from saving your call history. I hope one of the solutions from this list proved to be helpful and you can access your call history again.