Microsoft Teams is a popular choice for students, educators, and business users. The app is feature rich, but it’s neither intuitive nor straightforward. Sometimes people have trouble connecting and when they do, the app won’t detect the camera. If you’re having the same thing with Teams, read on to find out how to fix the issue.
Unlike other programs, Microsoft Teams has announced a lot of new features, and most of them are still in the testing phase. This means that end users are just starting to use many of them. However, it is frustrating when the Teams app suddenly fails to detect your camera during an important video call. Here are some of the solutions to fix this problem.
1. Check the camera hardware
Make sure that you are not blocking the view of the camera on your laptop. On a desktop computer, make sure it is properly connected to your system. Slight misalignment may occur to make it undetectable by the computer.
2. Check the teams camera
This one is most relevant for those who use a webcam or third-party camera software for Microsoft Teams. Check if you have selected the correct camera that you want to use when calling Microsoft Teams. Follow the steps below.
Step 1: Open Microsoft Teams on your computer.
2nd step: Click on the three-dot menu at the top.
Step 3: Select Settings.
Step 4: Go to Devices and scroll to Camera.
Step 5: Make sure you’ve selected an appropriate camera for Microsoft Teams. You should be able to see yourself from the live stream menu below.
3. Check if another app is using the camera
If another app or browser tab is already using a camera on your computer, Microsoft Teams will have trouble accessing it.
Make sure to close the browser tabs and close any other applications trying to access the camera on your computer.
Open Microsoft Teams again and make a video call. It should detect the camera now.
4. Reconnect the webcam
This applies to those who use a dedicated webcam with their monitor. You can check the webcam connection, reconnect it to the monitor, and try your luck with Microsoft Teams.
5. Use the same Wi-Fi connection
If you are using your Android or iPhone camera for Microsoft Teams video stream, you may be using the help of third-party software such as EpocCam on Windows.
You need the phone and the Windows machine to be connected to the same Wi-Fi connection for a successful connection. Otherwise, you will continue to see the loading indicator on the EpocCam app.
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6. Update camera drivers
If your laptop has outdated camera drivers, you might experience issues with Microsoft Teams connecting to the camera on Windows. You need to update to the latest drivers from the Device Manager menu.
Step 1: Press the Windows key, search for Device Manager and press Enter to open the Device Manager application.
2nd step: Select Camera from the list and expand it.
Step 3: Right click on the webcam.
Step 4: Select Update Driver from the pop-up menu.
Let Windows find the relevant drivers on the web and install them on the device. After successful operation restart the PC and try to use the camera in Microsoft Teams again.
7. Clear Microsoft Teams cache
Microsoft Teams collects cache in the background to speed up app opening and other processes in the app. If there is cache data overload on the computer, it may interfere with the function of the Microsoft Teams app, such as the inability to detect the camera, etc.
Step 1: Close the Microsoft Teams app on Windows 10 and use Windows + R keys to open the Run menu.
2nd step: Type % appdata% Microsoft Teams in the box and press Enter.
Step 3: It will open a folder in the file manager that contains the Microsoft Teams folders.
Step 4: Select them all and delete them from the computer.
Restart the computer and try to use Microsoft Teams again.
8. Update Microsoft teams
Microsoft Teams not detecting the camera could be due to an outdated app version on your computer. Microsoft frequently releases updates with new features.
You can go to the Microsoft Store and update the app to the latest version available.
Enjoy smooth Microsoft Teams video calls
Microsoft teams that fail to detect the cameras can lead to unproductive hours on the computer. The above steps will easily fix the problem. Which method worked for you? If you’ve found a new way, share others with us in the comments below.
Last updated on August 17, 2021
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