Top 9 Ways to Fix Microsoft Store Not Opening on Windows 10

Microsoft plans to revamp its Store on Windows from scratch in the future. Meanwhile, several users see the Microsoft Store crashing, freezing during a huge download process, and sometimes not opening at all.

The Microsoft Store is the place for Windows 10 users to officially get certain apps. Like the Mac App Store and the Google Play Store, the Microsoft Store provides a secure and stress-free environment to download / update apps or games on Windows 10.

If the Microsoft Store won’t open on your Windows 10 computer, it’s time to troubleshoot it.

1. Check the internet connection

The Microsoft Store requires a constant high-speed internet connection to function properly. Open the Settings app (Windows + I) on your Windows 10 computer and go to the Network & Internet menu.

Make sure your device is properly connected to the internet.

Pro tip: Most Wi-Fi routers these days support the 2.4 GHz and 5.0 GHz bands. For the best performance, you should go for the 5.0 GHz band.

2. Make sure you are signed in to the Microsoft account

Open the Settings app on your Windows 10 computer and go to Accounts. If you don’t see your Microsoft account in the Your Info menu, sign in using your Microsoft account credentials.

3. Use the Windows Store apps troubleshooter

Microsoft’s built-in troubleshooter can help you resolve the store not opening issue. Follow the steps below.

Step 1: Open the Settings app on your Windows device.

2nd step: Go to Update & Security.

Step 3: Select Troubleshoot.

Step 4: Select Additional Convenience Stores from the next menu.

Step 5: Scroll down and click on Windows Store Apps.

Run the troubleshooter and allow the program to find the problems. It will not take more than a few minutes to complete the troubleshooting utility.

If the troubleshooter finds any issues, it will try to resolve them. Alternatively, he can guide you on how to do it yourself. You can also click Next to see multiple solutions.

The troubleshooter may not be able to fix the issues, or even find no issues in the first place, but it’s worth trying anyway.

4. Check the computer time

Microsoft recommends that you check your time and location settings to resolve the Microsoft Store not opening issue. The Microsoft Store may not open if the date and time on your computer is incorrect. Indeed, the Store checks if the time it follows is synchronized with the time of your computer.

Follow the steps below to make the necessary changes.

Step 1: Press Windows + I keys and open the Settings menu.

2nd step: Go to the Time & Language menu and make sure the time and date are correct.

If there are any inconsistencies, turn off Set time automatically and turn it back on.

5. Repair the Microsoft Store

Microsoft offers a dedicated repair tool to resolve common issues such as the app won’t open or respond.

Step 1: Use Windows + I keys and open the Settings menu.

2nd step: Go to Apps> Apps & Features> and select Microsoft from the long list in the apps menu.

Step 3: Select Advanced options.

Step 4: Scroll down and click Repair on the next menu.

The trick should fix the problem for you without affecting the app’s data.

6. Reset Microsoft Store

If the Microsoft Store still won’t open for you, consider using the Extreme Reset option from the Settings menu. We said extreme because it will delete all app data on the device.

Step 1: Use Windows + I keys and open the Settings menu.

2nd step: Go to Apps> Apps & Features> and select Microsoft from the long list in the apps menu.

Step 3: Select Advanced options.

Step 4: Scroll down and click Reset on the next menu.

7. Clear the Microsoft Store cache

Clearing cache can help you fix Microsoft Store not opening issue on Windows 10 machine.

Press Windows key + R and open the Run menu. Type wsreset.exe and click OK. An empty Command Prompt window will open, but rest assured that it clears the cache.

After ten seconds, the system will close the window and open the store automatically.

8. Check your proxy settings

Using irregular network settings can cause problems with the Microsoft Store. Check your device’s proxy settings in Windows Settings> Network & Internet> Proxy and turn off the Use a proxy server option.

9. Update the Windows operating system

The Microsoft Store not opening issue may be related to the latest buggy version released by the software giant. Fortunately, Microsoft is quick to fix these critical bugs.

Open the Settings app on your Windows computer, go to Update & Security> Windows Update, and install the latest available update on the device.

Start using the Microsoft Store again

Sticking to the official Microsoft Store to download and update apps keeps your computer safe. If it doesn’t open for you, follow the troubleshooting steps above and resolve the issue.