Twitch is a popular video streaming platform, which originally started out as a live streaming platform for gamers. Later, the platform spread to non-gamers and started to include music-related streams, talk shows, creative content, and more. If you’re a Twitch user and live streaming, you know the importance of the chat window.
It is a place to communicate and interact with your subscribers. However, for some reason, if Twitch’s chat feature doesn’t load, it could hamper the overall live streaming experience for both the streamer and the viewer.
If you are also facing the Twitch chat not loading issue then the solutions mentioned below will definitely help you to fix it. In addition to the solutions, we will also give some details about the reasons for this problem. That said, let us check out the guide.
Reasons Behind Twitch Chat Loading Problem
Before moving on to solutions, it is best to understand the possible reasons for a problem. Not only will this give you a better understanding of the problem, but it will also help you easily resolve the issue if it occurs again in the future.
- Browser extension: Most browser-based application issues are caused by third-party browser extensions. One of the culprits among the various extensions is Adblock. Such extensions are really useful in blocking advertisements that appear out of nowhere on a website. Except that these extensions can also prevent important script from loading, detect it as an advertisement and trigger issues like Twitch chat loading issues.
- Browser cache and temporary data: Browser cache and temporary files are important because they allow recently visited websites to load faster. But if these files get corrupted, they can cause problems with the proper functioning of the browser and ultimately lead to issues like problems loading Twitch chats.
- Proxy settings: Due to the various constraints enforced by your proxy settings, this could trigger this Twitch issue. Usually, disabling proxy settings resolves several issues.
- Browser problem: By browser problem we sometimes mean an application cannot function properly in a particular browser, say Google Chrome. In such situations, it is advisable to switch to another browser and see if that fixes the problem or not.
Now that you have an idea of why chats on Twitch aren’t loading, let’s take a look at the solutions one by one and try them out.
1. Clear cache and browser data
The first thing to do if Twitch chats aren’t loading is to clear your browser cache and data. As explained above, the cache and corrupted data files can interfere with the proper functioning of the browser. Thus, resulting in several problems. To clear browser cache and data, follow the steps below:
Step 1: Open the browser. Click on the 3 dots or Menu icon and select Settings.
2nd step: In the left pane, select the option Privacy and security.
Step 3: Under the Privacy & Security tab on the right side, select Clear browsing data. This option allows you to clear history, cookies, cache and other browsing data.
Step 4: Select the items you want to erase and set the time range to All the time. After that click on Clear Data button to clear browser data.
2. Reload the web page
As simple as it sounds, reloading the webpage actually fixes several critical issues with browser apps. Sometimes web pages fail to load all the scripts needed to run properly. So all you need to do is click on your web browser’s refresh button or press the F5 button while staying on the webpage, and see if that fixes the problem.
3. Use incognito mode
If you suspect that one of the browser extensions is causing the problem, you can switch to Incognito mode. Notably, it can be a bit difficult to check all the extensions one by one if more than one browser extension is installed. To undo this tedious process, you can try using Twitch in incognito mode and see if that fixes the problem or not.
Incognito mode does not allow any browser extensions to run by default. To switch to incognito mode on Google Chrome, press Ctrl + Shift + N, and on Mozilla Firefox, press Ctrl + Shift + P.
4. Clear the DNS cache
Flushing the DNS cache helps you clear IP addresses or other DNS records from your cache. It helps in solving problems related to internet connectivity, security and other issues. Here are the steps to clear the DNS cache.
Step 1: Open the Start menu and search for Command Prompt. Open it as administrator. You can also right-click the Start menu and click Command Prompt (Admin) or PowerShell (Admin).
2nd step: In the cmd window, enter the command below:
Step 3: You will see the command being executed. Once done, see if that fixes the Twitch chats loading issue or not.
5. Disable browser extensions
Although browser extensions provide us with additional functionality, they are often found guilty of interfering with the proper functioning of the web browser. If Twitch chats are not loading in your browser, you should turn off all extensions and see if that fixes the problem.
Step 1: Click the three dots or Menu icon on your browser and select More Tools> Extensions.
2nd step: On the next page you will see all the extensions installed on your browser. There is a toggle button on each extension, which allows you to turn it on or off. You must disable all extensions.
Step 3: After disabling all extensions, restart the browser and check if Twitch chats are loading or not.
6. Twitch whitelist in Adblock
If you are using an Adblock extension on your web browser, it is advisable to ensure that Twitch is added to the exclusion list. After making the changes, restart the web browser and see if that helps.
7. Try another browser
Some users reported that they were facing the issue of loading Twitch chats on a particular web browser. Some browsers have a few bugs that can trigger bugs on Twitch. So in order to fix the problem, try to use another browser and check if that helps you.
8. Check the internet connection
If you are running Twitch on a web browser, you need a stable and fast internet connection to properly load all features.
It is recommended that you restart your router and check the internet connection if the problem persists even after following all the solutions mentioned above.
9. Use the dedicated Windows application
Are you having trouble loading Twitch chats while using the browser app? If so, it’s time for you to use the dedicated Windows app.
Simply download the Twitch app from the link below and install it on your PC. Log in using your credentials and use Twitch without a hitch.
Chat and broadcast seamlessly
Hopefully, one of the solutions above resolved the issue of not loading Twitch chats. Note that Twitch’s issues or errors are not serious (at least for now) and can be fixed via some workarounds. Still, they’re good enough to hamper your live chat and streaming experience, especially if you use the chat more often.
Last updated on August 20, 2021
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