If you get a Unlicensed product error message with a red patch after opening a Microsoft 365 app on your Windows 10 PC, you should check out these troubleshooting suggestions. You may not be able to use the application because Microsoft detects certain problems with the subscription with your application, for example, Word, Excel, PowerPoint, Outlook, etc.
Unlicensed product error on Microsoft 365
To fix the Microsoft 365 unlicensed product error on Office apps, follow these suggestions –
- Log in with the correct account
- Check subscription status
- Check the number of active devices
- Use the official troubleshooting tool
To learn more about these steps, keep reading.
1]Log in with the correct account
To activate Microsoft 365 apps on your computer, you need to sign in to your Microsoft account. Even if you already use a Microsoft account on your Windows 10 PC, these apps may not detect the subscription. To do this, you need to check if the existing account is the same one that you used to purchase the Office subscription. Otherwise, you must log into Word or Excel with this specific Microsoft account.
2]Check subscription status
Whether you have a monthly or annual subscription, it may have expired. If this is the case, it is possible to obtain such an error message after opening Microsoft Word, Excel and other applications. Therefore, it is best to confirm whether you have an active subscription or not. Otherwise, you can renew it on the official website.
3]Check the number of active devices
If you are using a Home or Personal plan, you should be aware of the restrictions. For example, users can install Office apps on all devices, but they cannot use more than five devices at a time. The same goes for Home and Personal plan users. Therefore, it is essential to check whether you are active on more than five devices or not. If so, you must log out of a device for the new one to be activated.
4]Use the Office troubleshooter
Official troubleshooters are available for Microsoft 365 users and can be downloaded from the official website. After downloading it, open it and install it on your PC. After that, you need to follow the on-screen instructions to get it to work on your computer.
We mentioned other tutorials related to Office activation earlier. You can consult them if you need additional help:
- Keywords: Activation, Office 365