the Acquire help the app is one of the many ways if you are having problems and wondering how and where to get help in Windows 10. You can open the Get Help app by clicking the button Get the help link at the bottom of each page in the Settings app, under the heading “Do you have a question ‘ text, and also by clicking or pressing the Start button and then selecting Acquire help from the list of applications where you can enter Help me in the search field of your taskbar, then by clicking or pressing Acquire help.
So if when you try to open / launch the Get Help application and you receive the error message “Something went wrong on our side. We are working on it. “, this article is intended to assist you. In this article, we will identify the cause of this problem, as well as the workaround you can try to help you resolve the problem.
When you launch the Get Help app in Windows 10 and it fails to establish a connection with the Microsoft Virtual Agent, you will receive the following error message;
Something went wrong on our side. We are working on it
This Help app on Windows 10 problem occurs when one of the following conditions is true:
- You change the proxy settings under Settings > Network & Internet > Proxy at closure.
- A third-party application, such as Fiddler, STunnel, changes the settings for the loopback proxy.
The image below shows a proxy server with a loopback address:
Note that even if your proxy is not on a loopback address but you are running a proxy server anyway, you may also experience this problem.
Windows 10 Get Help app doesn’t work
If you are faced with this Help app on Windows 10 problem, you can try the recommended workaround described below to easily fix the problem.
Proceed as follows:
To restore the Get the help app to an operating state, reset the proxy settings to the default settings.
Get the help app in Windows 10
Get Help (formerly Contact Support) is an integrated interface for communicating with Microsoft customer service employees over the Internet. The opening screen asks the user to specify a product and explain a problem with it. It also provides users with links to online help articles for business and IT support, Microsoft Store sales and support, and a hotline for people with disabilities.
Once a problem has been reported, the user has the option of examining it and selecting it from the entire Microsoft product line based on its icons.
Once the user has selected a product category, the next screen has links to fix the problem, device information, a call link with an estimated wait time, a planner and a screen. to chat with an agent via instant message.