Using the built-in webcam on your Windows 10 laptop or tablet, Windows Hello uses facial recognition to get you in and out in less than two seconds. It also works with more than a dozen apps like DropBox, iHeartRadio and OneDrive, so you can skip typing a password. If, when you try to immediately cancel and restart the Windows Hello facial recognition configuration in Windows 10 and the action fails, this message is intended to help you. In this article, we will provide the workaround that you can try to help you resolve this issue.
Let’s take a look at a typical scenario where you may encounter this anomaly.
On the Configure Windows Hello Windows installation process page you select Use facial recognition then select Install. On the next page, you cancel the setup process by selecting the “x” character in the upper right corner of the photo preview window.
Windows returns you to the Configure Windows Hello page, and you select Use facial recognition > Install again.
Instead of the photo preview window, you see a blank page (all black or all white).
Windows Hello facial recognition setup doesn’t work
If you are unable to cancel and restart the Windows Hello facial recognition setting in Windows 10, you can follow the instructions described below to resolve the issue.
To escape the blank black or white screen and restart the Windows Hello facial recognition installation process, follow these steps:
- Select the character “x” in the upper right corner of the page or press Alt + F4 (if the “x” is not visible)
- Wait for the camera lights to go out.
Keep in mind that on most PCs, the LED lights blink when the camera and infrared lighting system are active. After canceling the configuration process, these LEDs continue to flash for a few seconds. This flashing indicates that the system is not ready to restart.
- Once the LEDs stop flashing, you can now select Use facial recognition > Install again.
That’s it!
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