Uplay is used to manage digital distribution, DRM, multiplayer and communications for Ubisoft games and is a vital part of every Ubisoft game. Some PC users who try to start a game or sign in to Uplay on your Windows 10 computer may encounter the message “Ubisoft service is currently unavailable“Error message. In this article, we will identify potential causes and then provide possible solutions that you can try to help resolve this problem.
The error message can be triggered by any of the following:
- The time and date are incorrectly set.
- A process interrupted in ProgramData is running.
- Uplay conflicts with the installed Hamachi program.
- IPv6 is used as the connection protocol.
- Network problems with various network settings on your computer.
Ubisoft service is currently unavailable
If you are faced with Ubisoft service is currently not available, please try again later error, you can try the solutions recommended below in no particular order.
- Check the time and date on your computer
- Terminate a faulty process running from ProgramData in Task Manager
- Uninstall the Hamachi program
- Disable IPv6
- Use static IP and DNS addresses
- Completely reset the Hosts file
- Run SFC / DISM scan
- Perform a network reset.
Now let’s go to the detailed description of the steps involved in the solutions.
1]Check the time and date on your computer
To avoid various security issues when using Ubisoft and Uplay online services, you need to make sure that the time and date on your computer are set up correctly. Here’s how:
- Press the Windows key + key combination I to launch the Settings application.
- Click to open the Time and language section.
- Go to Date and hour in the left navigation menu.
- in the Date and hour , make sure the date and time on your computer are set correctly. If the time is not correct, you can try to turn the Automatic time setting option on or off, depending on the current state.
- To change the date, under Date, click the drop-down menu button to find the current month in the calendar, then click the current date.
- To change the time, under Time, click the hour, minutes, or seconds you want to change, then drag the values until you are satisfied with the correct one based on your time zone.
- When you have finished changing the time settings, click Okay.
Alternatively, if setting the time and date via the Settings app doesn’t solve the problem, you can try setting the time and date via the Control Panel. The settings are similar, but you can now set your time to synchronize with Internet time.
Here’s how:
- Press Windows key + R. In the Run dialog box, type control and press Enter.
- Once the Control Panel is open, change the view to Large or Small Icons and navigate in the window to open the Date and time option.
- In the Date and time tab, click on the Change date and time button at the top and you can configure it here.
You can also choose to synchronize the time with an online time server by following these steps.
- Go to Internet time in the Date and time window.
- Click it Modify the parameters.
- Check the box next to Synchronize with an Internet time server option.
- Click on Update now button.
- Click on Okay > Apply > Okay and close the Control Panel.
2]Terminate a faulty process running from ProgramData in Task Manager
There is a certain broken file that runs from ProgramData. It belongs to Ubisoft but it is often corrupted and prevents users from opening the utility. The process name is a completely independent chain of letters and it differs on each computer in the Task Manager. To complete this task, do the following:
- Open Uplay or an Ubisoft game and wait for the screen to prompt you for your credentials. The error “An Ubisoft service is currently unavailable” should appear.
- Press the Ctrl + Shift + Esc key combination at the same time to open the Task Manager utility.
- Click on More details at the bottom left of the window to expand the Task Manager.
- Stay in the Process.
- Scroll down until Background process list and search for a file associated with it – It can start with an unusual name – OTlzNDJh… or YTliND…
- Select it and choose it Final task in the lower right part of the window.
- Confirm any dialog boxes that may appear. Then check if you can now log into Uplay on your computer.
3]Uninstall the Hamachi program
LogMeIn Hamachi is a virtual private network (VPN) application. It is capable of establishing direct links between the computers that are behind the network address translation (NAT) firewalls without requiring reconfiguration (when the user’s PC is accessible directly without relay on the Internet side / WAN); in other words, it establishes a connection to the Internet that emulates the connection that would exist if the computers were connected to a local area network (LAN).
The Hamachi program can be uninstalled in the normal way to uninstall programs in Windows 10 via the Programs and Features applet.
After the uninstall process is complete, restart your computer and see if the error message “An Ubisoft service is currently unavailable” still appears.
4]Disable IPv6
To disable IPv6, do the following:
- Press the Windows + R key combination. In the Run dialog box, type ncpa.cpl and press Enter.
- When the Internet connection opens, double-click on your active network card.
- Then click Properties and locate the Internet Protocol version 6 entry on the list.
- Uncheck the box next to this entry.
- Click on Okay.
Restart your computer to confirm the changes and check if the problem persists.
5]Use static IP and DNS addresses
By default, your computer’s IP and DNS addresses change over time and this can cause the error message “An Ubisoft service is not currently available”.
To assign a static IP and DNS address, follow these steps:
- Click on Start and type cmd, then press Enter.
- Type the command below and press Enter.
ipconfig /all
- Scroll down to the network card that corresponds to the connection you are using and take note of Default Gateway, Subnet mask, MAC and DNS.
- Then press the Windows + R key combination. In the Run dialog box, type ncpa.cpl and press Enter.
- Left click on your active network card and click on the Properties.
- Locate the Internet Protocol version 4 (TCP / IPv4) item on the list.
- Press it to select it and click on the Properties button below.
- Stay in the General tab and switch the radio button in the Properties window to “Use the following DNS server addresses“and uses 8.8.8.8 and 8.8.4.4 respectively.
- Switch to “Use the following IP address“And use the same number as Default Gateway you noted but changed the last number after the last point to something else. Fill in the rest of the information the same way you wrote it down.
Check if the problem is resolved.
6]Completely reset the Hosts file
The Hosts file is an important file when it comes to networking issues. Resetting the Hosts file can resolve many different issues, including the error “An Ubisoft service is currently unavailable”.
seven]Run SFC scan
Networking problems can often be linked to the system. These problems are deeply embedded in system files and the only way to try to resolve them is to run the System File Checker (SFC). The procedure will scan your system files for errors and repair or replace them.
8]Perform a network reset
Resetting the network is another simple method of resolving the “An Ubisoft service is currently unavailable” error.
To reset the network, do the following:
- Press the Windows + R key combination. Type ms parameters: in the Run dialog box and press Enter to launch the Settings application.
- Click to open the Network & Internet section.
- in the Status tab, scroll down in the right pane of the window until Network reset link.
- Click on it and follow the on-screen instructions.
Once you have completed the network reset process, check if the problem is resolved.
I hope one of these solutions will help you solve this Uplay problem!