If you notice an unknown bill billed against you by MSbill.info (Microsoft) or bill.ms.net in your monthly bank statement or other payment, you can investigate. This post provides instructions on how to request information about Microsoft or Microsoft billing fees. MSbill.info.
Investigate Microsoft Billing Fees or MSbill.info
In many cases, we find that fees have been denied due to insufficient funds, an expired card, or changes to billing information. Thus, Microsoft bills the account again after a few days. If you are sure that you have been billed unfairly, you can view the billing information as follows:
- Check your order history
- Check the purchase history
- Manage payment options.
1) Check your order history
The items you buy / buy or the subscriptions you pay always display your order history. So go to this page and sign in with your Microsoft account. If you use multiple Microsoft accounts, sign in to each of them to check the history of your orders.
Compare your account with the charge in question. Unplanned charges may be related to a bad subscription or purchase by a family member. This occurs mainly when you allow family members to share a device with your account. So they can buy something without saying it at that time. To check this,
Go to your Family group and sign in with your Microsoft account. Find the name of the family member whose purchases you want to see.
Select 'More options">"Expenses & #39;, then, for recent purchases, scroll toHistory of purchase"
If you want to check more than 90 days of purchase history, ask a family member to log in to your family group.
Then go to 'Payment and billing » and choose 'Order history'Option.
To avoid unexpected costs to family members or others, avoid accidental or unauthorized purchases on the Microsoft Store by requesting a password for any purchase. Look at that to post for detailed instructions.
2) Management of payment options
If you think someone has acquired your payment information, immediately contact your payment provider to avoid any further billing. Also change the information about your payment options in your Microsoft account. Go to & #39;Payment options"
Here, delete the debit or credit card information.
You can also check if you have been charged unnecessarily by checking if:
- If you made a purchase from Microsoft with a new credit card, a small authorization is often placed to verify the billing information. These charges are, however, reversed. So, no need to worry about it.
- If you have recurring bills for a free trial subscription but fails to cancel it on time. As such, you are automatically subscribed to a paid subscription and you pay the price. To check if you have a recurring billing subscription, sign in to Services and subscriptions. Similarly, if you have multiple Microsoft accounts, sign in to each of them to check your subscriptions and search for recurring billing subscriptions.
- you make several purchases on the Microsoft Store but you spread over several days, Microsoft bills them in one payment. To verify this, you can view the history of your orders.
- Orders with multiple items are sometimes split into multiple shipments and billed "per shipment". This is especially noticeable with pre-order items, out of stock items or orders from different locations. So, when an item is out of stock, shipping is delayed, as is billing. You can check this by checking your order history and comparing it with the statement to determine how your order could have been split into different billings. Also check if the shipping dates are different for each item.
- Most of the time, Microsoft does not charge pre-orders for physical items before shipping them. However, your payment provider may place a pending authorization for an amount equal to or less than the amount of your purchase. These, however, are usually reversed before shipping the items.
I hope you find the message useful.