Remote Access Connection Manager Service not working, Error 0xc0000005

Enable Telemetry from Settings

You may receive the error 0xc0000005 on devices for which the diagnostic data level is manually configured on the non-default security setting of zero. Additionally, you may also receive an error in the Windows Logs Application section in the Event Viewer with Event ID 1000. It will have a reference "svchost.exe_RasMan"and"rasman.dll. "If you encounter this problem, we will show you how to resolve this problem when the Remote Access Connection Manager service is not working.

The Remote Access Connection Manager Service Does Not Work – 0xc0000005

Before you start talking about the solution, you should know that the Remote Access Connection Manager (RasMan) service handles the remote access and VPN connections of the computer to the Internet or to other networks. apart. When you log in, the service initiates the connection or sends a VPN connection request. However, the problem only occurs when a Virtual Private Network (VPN) profile is configured as an Always On VPN (AOVPN) connection with or without a device tunnel.

You can fix the RasMan 0xC0000005 error by using the following methods:

  1. Install Knowledge Base Update 4505903
  2. Fix with the help of Group Policy
  3. Enable telemetry from settings
  4. Use the Registry Editor to enable telemetry.

1) Install the update KB4505903

Before you begin, make sure you have Windows Update. KB4505903 installed on your computer.

Go to Settings> Update & Security> Windows Update and select Check for Updates.

If you are using the Microsoft Update Catalog for the update, obtain the stand-alone package for this update and go to the Microsoft Update Catalog Web site. When you use Windows Server Update Services (WSUS), you can import this update manually into WSUS.

2) Correction with the help of Group Policy

We will need to enable telemetry and run the RASMAN service.

  1. Open the Group Policy Editor by typing gpedit.msc in the prompt.
  2. Go to Computer Configuration> Administrative Templates> Windows Components> Data Collection and Preview Generations> Allow Telemetry
  3. Open the policy, and choose one of the security levels, Basic, Enhanced, and Full.
  4. Click OK> Apply and exit.
  5. Now type Services.msc in the prompt to open the Services Manager.
  6. Locate the service with the name Remote Access Connection Managerand restart it.

See if this solved the problem.

3) Enable telemetry from settings

Enable telemetry from settings

  • Use Win + I to open the settings
  • Go to Privacy> Diagnostics and Comments.
  • Choose Basic or Enhanced under Diagnostic Data.
  • Now type Services.msc in the prompt to open the Services Manager.
  • Restart the Remote Access Connection Manager service.

4) Use the Registry Editor to enable telemetry

The Remote Access Connection Manager service does not work

  1. Open the registry editor
  2. Navigate to HKEY_LOCAL_MACHINE SOFTWARE Policies Microsoft Windows DataCollection
  3. Locate the entry "AllowTelemetry"
  4. Double click on it and enter the values ​​1, 2 or 3 (respectively basic, improved and complete).

If it is not available, you can create DWORD (32-bit) named "AllowTelemetry." Then change the value.

Make sure to restart the Remote Access Connection Manager services through the Service Manager.

We hope that these steps have helped you to solve the problem of The Remote Access Connection Manager service does not work.

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