Skype can’t send or receive images or files
Skype is one of the most common platforms for video calling and online conferencing. It allows you to send texts, images and other attachments. However, you may run into a problem when Skype isn’t receiving or sending files in Windows 10.
Skype does not receive or send files
If you’re having a problem where Skype isn’t receiving or sending files or images, the main causes may be file size, server issues, problematic temporary files associated with Skype, or the Skype application itself. even. We recommend that you try these suggestions to resolve the problem:
- Check file size
- Check the status of the Skype server
- Reset the Skype app
- Delete the AppData folder for Skype.
1]Check file size
The maximum size of attachments allowed on Skype is 300 MB. If you try to send a file larger than this, Skype returns the error – Not sent – The file exceeds 300 MB.
If you want to send a file larger than 300MB, upload it to Google Drive and allow the recipient to access the link to the file. Now you can share the file with the recipient.
2]Check the status of the Skype server
If the Skype server is down, you may not be able to send messages or attachments. Skype server status could be checked here.
Lily: Skype does not send messages.
3]Reset the Skype app
If the app settings are changed, you may not be able to send or receive messages on Skype. To correct this problem, you can reset the default Skype app as follows:
Click the Start button and go to Settings> Applications> Applications and features.
Click Skype in the list to expand the menu.
To select Advanced options.
Now scroll down to Reset button and click on it. A warning prompts you, then click Reset for the warning too.
Check if this solves your problem or go to the next solution.
4]Delete folder for Skype in AppData
If nothing else works, try deleting the folder for Skype in AppData as follows:
Open Task Manager and stop the Skype process.
Now press Win + R to open the Run window.
Type the address % application data% in the Run window and press Enter to open Application data folder.
Find the Skype folder in the window and rename it to something else like Skype_old.
Launch Skype now and try to send attachments.
This AppData patch has resolved the issue for many users.
If none of the above solutions work, you may consider reinstalling the Skype app.
Related Reading: Skype doesn’t work or make voice and video calls.
I hope this solves your problem.