When you try to add the PIN code method to Windows Hello on a Windows 10 PC, you may receive an error code. 0x801c004d. Again, at other times, if you try to use your existing PIN, you may receive an error. 0x80070490 – Not recognized. If you get these errors, here are some recommendations to help you mitigate the problem.
Hello Windows 10 Errors 0x801c004d or 0x80070490
Windows Hello offers faster access to your PC. You can connect to your Windows devices three times faster than a password by using:
- The camera (activates facial recognition)
- fingerprint reader
Whatever it is, Windows Hello recognizes you instantly.
In rare cases, you may receive errors. Today, we cover solutions to the following errors:
- 0x80070490- Not recognized, PIN codes and fingerprints are no longer connection options.
- 0x801c004d – Can not register a device to use a PIN for the connection
If you receive any of these errors, here’s what to do:
- Check for Windows updates
- Try to recreate the PIN
- Check the CNG Key Insulation Service
- Reset the TPM
- Create a new user account.
1) Check for Windows updates
Your device may not be able to update the latest version of Windows 10 for several reasons and thus possibly generating errors. So, to try to solve this problem, go to Settings and choose ‘Update and security& #39; section. There, click on “Windows updates‘In the left pane and look for updates. Once installed, restart the computer and check if you can add the PIN.
If the above method does not work, continue to the next method.
2) Try to recreate the PIN
Log out, log in and try to create the PIN again. If that does not solve the problem, restart the device, and then try to create the PIN again.
3) Check the CNG key insulation service
This service stores and uses long-life keys in a secure process that conforms to Common Criteria requirements. An associated problem can be at the root of the problem.
The CNG key isolation service is hosted in the LSA process. The service provides key process isolation to private keys and associated cryptographic operations, according to common criteria. The service stores and uses long-life keys in a secure process that conforms to Common Criteria requirements.
So, please check if CNG key insulation service is running and the startup type is set to ‘Manual (triggered)“
Simultaneously press the Win + R keys to launch theRun& #39; dialog box. In the empty box, type ‘services.msc‘And press Enter to open the service manager.
Now, look for ‘Insulation of the GNC key a service.
Double click on it to open it Insulation of the GNC key box of properties and the “Startup type”, choose ‘Manual“These are the default settings, if this option is disabled, this can cause problems.
Restart the computer once and check if you can add the PIN.
If the Manual setting does not help you, you can set it to Automatic, then click the Start button and then see if it helped you.
4) Reset the TPM
You can reset the TPM or run Clear-TPM and see if that helps you.
5) Create a new user account
If any of the above methods do not work, you can create a new user account by doing the following:Create a local user or administrator account in Windows 10‘And check if you can add the PIN for this new user account.
If you need additional help, one of these suggestions may help you fix the Windows 10 PIN error.