If you try to download or sync files to your Mac computer via OneDrive cloud storage and you receive You synchronize another account error, here is the fix you should follow. It is quite easy to get rid of this problem, since you need to delete the saved password from the old keychain access account. This article shows the exact steps to do so.
If you’re using two OneDrive accounts on your Mac computer, you may get this error message when OneDrive can’t properly differentiate the two accounts. This can happen due to internal file corruption. When this message appears, synchronization stops automatically and users cannot upload new files to OneDrive storage.
You sync a different OneDrive account error on Mac
To resolve this problem:
- Press Cmd + Space on your computer.
- Search access to the keychain.
- Open the corresponding application on Mac.
- Search OneDrive cached credentials or OneDrive standalone cached credentials.
- Right click on it.
- To select Remove
- Confirm the removal of this password.
- Open OneDrive to sign in to your account.
Let’s take a closer look at these steps.
At first, you need to open the keychain on your computer. You can follow any method to do this. However, it’s easy to open this app using Spotlight search. To do this, press the key Cmd + Space buttons together and look for access to the keychain. You should find the app in the results as you type.
After opening the keychain, you should find either OneDrive cached credentials or OneDrive standalone cached credentials.
If you installed OneDrive with Word, Excel, PowerPoint, etc., you should see OneDrive cached credentials.
However, if you only installed OneDrive on your Mac computer, you should see OneDrive standalone cached credentials.
In any case, you must right click on it and select the Remove option.
It will ask you to confirm the deletion. You can confirm this in the pop-up window.
After successfully completing the last step, you can open the OneDrive app on your Mac computer and try to sign into your account. Now you should no longer display an error message and you can download files as usual.
I hope this tutorial will help you.
For your information, the same problem also appears on the Windows computer. If so, you can correct You sync another account error in OneDrive for Windows using this tutorial.
Related reading: You are already syncing this account – OneDrive for Mac error
