Google Chrome’s ability to automatically fill in passwords, payment methods, and addresses makes browsing online much easier. But what if Chrome doesn’t do this anymore? The prompts to automatically fill in the data may not appear, either for certain sites or wherever you visit, which slows things down considerably. So, in this article, we will look at ways to fix Chrome’s autofill feature not working.
There are several factors that can prevent Chrome from autofilling on your desktop or mobile. Buggy Chrome versions, misconfigured autofill settings, corrupted user profiles, etc. can all contribute to the problem.
Let’s take a look at several possible troubleshooting fixes that you can apply immediately to get Chrome to restart autofill properly.
1. Update Chrome
Chrome is a relatively stable web browser for the most part, but it also has its share of bugs. Hence, it is better to eliminate it by updating the browser. Newer versions of Chrome address known issues and can help resolve autofill, especially if a buggy instance of Chrome prevented it from working in the first place.
To update Chrome on the desktop, open the Chrome menu, point to Help, and then click About Google Chrome. If the browser detects new updates, it will install them automatically.
On Android and iOS, simply search for “ chrome ” on the Play Store or App Store, then tap Update to apply the latest Chrome updates, if available.
2. Check the autofill settings
Next: Check your autofill settings. Chrome automatically fills in three categories of data: passwords, payment methods, and addresses. It’s always a good idea to check if autofill is set up correctly for some or all of them.
Start by opening the Chrome menu. Then click on Settings to display the Chrome Settings pane. You should then see the Autofill section, with all three categories, in the middle of the screen.
If you can’t locate it, click AutoFill in the left navigation area (available only on desktops) to highlight the section.
The Passwords section contains an “Offer to save passwords” toggle. Make sure it is turned on. Otherwise, Chrome won’t save your login details in the first place, preventing the browser from filling them in automatically.
Password autofill issues can also occur if you’ve prevented Chrome from saving login information for certain sites. Scroll through the list of passwords to the Never Saved section. You can then delete any sites you want Chrome to start registering (and auto-populating) again.
The Payment Methods section includes the “Save and complete payment methods” button. You must activate it to start the autofill of previously saved payment methods and to save (and autofill) new payment methods.
Address and more
The Address and more section has a toggle titled “Save and fill in addresses”. Activate it to start auto-filling previously saved addresses and to save (and auto-fill) new addresses.
3. Check the synchronization settings
If any passwords, payment methods, or addresses that you save on one device don’t appear on another for autofill, you need to check your Chrome sync settings for each device.
Open the Chrome menu, click or tap Settings, and then select Google sync & services. Follow by selecting Manage what you sync (or Manage sync on mobile versions).
Make sure the switches next to “Passwords”, “Addresses, Phone Numbers, etc.” and “Payment methods and addresses via Google Pay” are activated.
4. Disable extensions (Windows and macOS)
Autofill may also not work if there is a conflict with browser extensions. To confirm, try using incognito mode: open the Chrome menu, then click New incognito window.
If autofill works in incognito mode, go back to a normal Chrome window, turn off your extensions (go to Chrome menu> Tools> Extensions) and turn them back on one at a time to isolate the problematic extension.
You can also use the built-in “Clean up Computer” tool (available only on Windows version of Chrome) to scan and remove malicious Chrome extensions.
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5. Clear browsing data
An outdated browser cache can prevent Chrome’s autofill feature from activating, so try clearing it.
Go to Chrome Settings> Privacy & Security> Clear Browsing Data. Switch to the Advanced tab, select All the time, and then check the boxes next to “Cookies and other site data” and “Cached images and files”. Finally, click on Clear data.
Warning: Do not select the “Passwords and other login data” and “Auto-complete form data” categories. This will delete your passwords and form data permanently.
For isolated issues, you can also choose to clear browsing data for a single site.
On Android and iOS versions of Chrome, go to Chrome Settings> Privacy> Clear Browsing Data to clear the browser cache.
6. Create a new user profile (Windows and macOS)
A corrupted user profile can also prevent Chrome from automatically populating your data. To resolve the issue, you need to create a new profile from scratch. By following the steps below, you will lose all data stored locally, so be sure to review Chrome sync settings and back up all forms of data to Google servers before you start.
Step 1: Quit Chrome.
2nd step: Navigate to the location where Chrome stores your user profile data:
Windows – press Windows + R to open Run, then click OK after inserting the following folder path:
% UserProfile% AppData Local Google Chrome User Data
macOS – press Cmd + Space to open Spotlight Search, then press Enter after inserting the following folder path:
~ / Library / Application Support / Google / Chrome
Step 3: Right-click on the folder titled Default (which contains your user profile data), and select Rename.
Note: If you have multiple Chrome profiles, you will find them in the list of profiles 1, 2, 3, etc.
Step 4: Rename the Default.old folder.
Note: Rather than simply deleting the folder, it is better to rename it so that you have a backup of the local data, just in case.
Step 5: Reopen Chrome and sign in with your Google Account credentials to create a new profile. Autofill should probably work fine from now on.
The issues with Chrome’s autofill feature are relatively easy to fix for the most part. But if you are still having issues despite the above troubleshooting tips, you may want to consider resetting Google Chrome. A full reset allows the browser to restart with a new slate and usually fixes lingering issues.
Did you know that you can protect your autofill data in Chrome with a sync passphrase? Click on the link below to learn all about it.
Last updated Jul 19, 2020
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