Google Photos is one of the best apps from the house of Google. It is preinstalled on many Android phones and is also available for iPhone. With a user-friendly interface, you can backup unlimited photos and videos for free. Although it sounds good, the Photos app should work fine without crashing. This is not the case, as many users are often faced with a problem of random crash of the Photos application.
Well, some users are disappointed with the constant crash of the Google Photos app. For them, the application does not open at all when an error is thrown or stops working when they start scrolling. If you are among those affected by the same problem, this message is for you.
Let’s see different ways to prevent Google Photos from crashing on Android and iPhone.
1. Restart the phone
Starting with the basic fixes, you need to restart your phone. Sometimes restarting your Android phone or iPhone fixes temporary issues.
2. Check recent photos
Sometimes a corrupt photo or video can crash the Google Photos app. Deleting the problematic file will solve the problem for you. Since it is difficult to identify the particular file, you must put on your detective hat and prepare for a mission.
Find out where or how the problem occurs. For example, some Google Photos users have suggested that scrolling to a particular date blocks their application. Similarly, for others, opening a particular album stops their Photos application.
When you’ve identified the problem area, either remove these photos from the app in some way or go to photos.google.com on the web and delete them. Make sure to download them to your PC first. And then add them again. If the problem recurs after adding them, it would be better to convert them to different formats such as HEIC to JPG, or PNG to JPG, or JPG to HEIC, etc.
3. Check the recently edited photos
Have you recently edited a photo or video and synced it to Google Photos? You must cancel changes to these photos. To do this, go to the web version of Google Photos and open the edited photo. Click the edit icon at the top.
Press the Cancel Changes button at the top. Then restart your phone. I know it sounds very strange, but it has helped a few people.
4. Disable backup
Another thing you should try is to disable backup of the Google Photos app for a while. Then reactivate it. Disabling backup will not delete any photos.
To turn off backup and synchronization, follow these steps:
Step 1: Open the Google Photos app.
2nd step: Tap the three-bar icon at the top and select Settings.
Step 3: Tap Backup & Sync. Disable the toggle next to Save and sync on the next screen.
Step 4: Restart your phone and reactivate the backup by repeating the same steps. If you have problems activating the backup, find out different ways to fix the Google Photos backup that is not working.
5. Update the Google Photos app
We take for granted the update of applications on our phones. Of course, some developers often push for updates, which could be annoying for people with limited data. But, you should update the apps regularly as they fix the app bugs. In this case too, check if an update is available for Google Photos from the Play Store (Android) and the App Store (iPhone). For the future, find out how to find out if an app needs an update on Android or iPhone.
Pro tip: Make sure you are using the latest version of the operating system for your Android or iPhone.
6. Clear cache and data (Android only)
On Android, you should try clearing the cache and data for the Google Photos app and media storage. While clearing the cache will delete the temporary files, clearing the data will reset the application to its default settings without affecting your photos. So don’t worry about deleting the photos. They will be safe.
For that, proceed as following:
Step 1: Open Settings and go to Applications or Applications & Notifications.
2nd step: If you see the list of apps, tap the three-dot icon in the upper right corner. Then select Show System Applications. If the list is not available, tap Show all apps, then tap the three-dot icon and select Show system apps.
Step 3: Scroll down and tap Media storage. Tap Storage.
Step 4: First press Clear cache. Restart the phone. If the problem persists, tap Clear Storage or Clear Data.
Step 5: Likewise, clear the cache and data from Google Photos.
Note: You may not see your photos immediately after erasing the media storage. Wait a moment or restart your phone.
7. Uninstall the Google Photos app
Finally, if nothing works, you can try uninstalling the Google Photos app. Since this is an application preinstalled on most Android phones, you will not be able to uninstall it completely. However, you can remove its recent updates, which will bring the app to the factory version. Find out what happens when you uninstall the Google Photos app.
To uninstall Google Photos from the Android phone, go to Settings> Applications> Google Photos. Tap the three-dot icon at the top. Choose Uninstall updates from the menu.
On iPhone, go to Settings> General> iPhone Storage> Google Photos. Tap Remove application.
The last resort
We hope that one of the fixes mentioned above may have helped you fix Google Photos. If you are still facing the problem, you can follow the difficult path of copying all your photos and videos to PC. Then delete them from your phone. After that, clear the cache and data from Google Photos app and media storage. Then back the photos. It’s a bit tedious, but safe.
Google Photos can be used with multiple accounts. But what if you want to delete an account from it? Learn how to do it from the following link.
Last updated on June 24, 2020
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