Microsoft wants to present the Microsoft Store as the ultimate solution for downloading apps and games on Windows 10/11. The company has made huge strides with redesigning the Store with updates to Windows 11. Some of the Store issues, such as app not opening, downloading, getting stuck on acquisition of the license, persist in the revamped Store.
Microsoft Store blocked during license acquisition may require you to visit the web to download your favorite app or game. It is not secure and some of you might end up downloading apps from unverified sources. Better to stick with the Microsoft Store.
1. Check the internet connection
It’s pretty obvious, but it’s always worth checking out before moving on to some advanced tips to fix Microsoft Store crashing during license acquisition.
When you have a slow or patchy internet connection, the Store fails to verify your Microsoft account and ends up getting stuck on acquiring a license error.
Open the Settings app (use Windows + I keys) and navigate to the Network & Internet menu. Make sure Wi-Fi or Ethernet is connected. As for the Wi-Fi network, try to connect to the 5 GHz frequency and not the 2.4 GHz one.
2. Check the payment options
Has your added credit card expired in your Microsoft account? When you try to purchase an app or game from the Microsoft Store, the company uses your preferred payment method to complete the transaction.
It’s time to check your current payment method in the Microsoft Store so you don’t get stuck on acquiring license errors.
Step 1: Open the Microsoft Store.
2nd step: Click on the account image at the top.
Step 3: Select Payment methods.
Step 4: This will take you to the Microsoft Account> Manage your payments on the web menu.
Step 5: Authenticate and verify your current payment method.
You can withdraw the card and add a new payment method from the same menu.
3. Log out and log back in
When the Microsoft Store fails to authenticate your account, the app / game download process crashes while acquiring a license. You need to sign out of your current Microsoft account and sign back in.
Step 1: Open Microsoft Store and click on the account image at the top.
2nd step: Select Sign out.
Step 3: Log in again with the exact account details and download the app or game from the Store.
4. Run the Windows Store Apps Troubleshooter
Microsoft distributes the Store as a native application on Windows. That is, you will see the company updating the Microsoft Store from the store itself and not bundling it with Windows Updates. You can run the Windows Store Apps Troubleshooter and troubleshoot the Store licensing issue.
Step 1: Open the Settings app in Windows (use Windows + I keys).
2nd step: Go to the System menu.
Step 3: Select Troubleshoot and open Other troubleshooters.
Step 4: Scroll down and run the Windows Store app troubleshooter.
Sit back and relax, let Microsoft fix the store stuck while acquiring the license issue.
5. Delete the Microsoft Store cache
Overloading cache data in the Microsoft Store can cause a crash during license acquisition. You can simply delete the data from the cache and try again.
Step 1: Press Windows + R keys and open the Run menu.
2nd step: Type wsreset.exe and press OK in the Run menu.
Android clears the Microsoft Store cache and reopens the app.
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6. Repair the Microsoft Store
A buggy Microsoft Store can also cause licensing issues to acquire. Let’s fix the Microsoft Store from settings.
Step 1: Open the Windows Settings app (use Windows + I keys).
2nd step: Go to the Applications menu.
Step 3: Select Apps & Features.
Step 4: Scroll down to Microsoft Store, click on the three-dot menu, and select Advanced options.
Step 5: Select the Repair button from the next menu and Windows will repair the Store for you.
7. Update the Microsoft Store
As we mentioned earlier, the Store is not tied to Windows Updates. You can update it through the Store itself.
Open the Microsoft Store and go to the Library menu. Click on Get Updates and install the latest version of the Store on your computer.
Download apps and games from the Microsoft Store
If you are unable to acquire licensing issues despite the above methods, you should call your bank and make sure the added credit card is working as expected. What trick worked for you to resolve the issue? Share your findings in the comments below.
Last updated on December 25, 2021
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