Amazon PrimeVideo is among the most popular online streaming channels. The fact that his subscription coincides with that of Amazon Prime is worth it. However, Amazon PrimeVideo users encounter a lot of errors, one of which is Error 7031. If you are facing it, check out this article for resolution.
Amazon PrimeVideo error code 7031
The causes of this error can be many, including server problems, browser incompatibility, geo-locked content, corrupt cache or cookie files, etc.
- Check the status of the Amazon server
- Check the ping status
- Disable all proxy and VPN servers
- Update your web browser
In such a situation, try restarting the browser, then the computer and if that still does not help you, proceed sequentially to the following troubleshooting steps:
1]Check the status of the Amazon server
If the Amazon server is down, PrimeVideo will not work no matter what you try. In this case, you should try to open PrimeVideo on another system and check whether the service works or not. If yes, go to other solutions.
2]Check the ping status
In this solution, the problem could be in two parts. The first is that the Internet itself does not work. This could be verified by trying to open a website other than PrimeVideo. If the Internet is not working properly, try the following procedure:
Press Win + R to open the Run window and type the command cmd. Press Enter to open the command prompt window.
Type the command – ping primevideo.com and press Enter.
Wait for the responses and if you receive 4 responses, everything is fine. Otherwise, go to other solutions.
3]Disable all proxy and VPN servers
Much of the content on Amazon PrimeVideo is location specific. People try to access content in regions other than those authorized using VPNs and proxies. Amazon PrimeVideo does not allow this. So, if you want to access the service content, you will need to disable VPNs and proxies on your system. To disable VPN, please contact the VPN provider. To deactivate proxies on your system, the procedure is as follows:
Click on the Start button and go to Settings >> Network and Internet >> Proxy.
Under Manual proxy configuration, deactivate the option associated with Use a proxy server.
Restart your system and try to access Amazon PrimeVideo.
4]Update your web browser
Any website checks the security certificates of a browser before it can access it. In the event that a web browser is out of date, the Amazon PrimeVideo website would display the error in the discussion. So, it is advised to update your web browsers from time to time.
We hope this will help you.
