Origin uses the DirectX API like all other game engines. DirectX is used for graphics and rendering inside the game. If when you try to install or launch games in Origin on Windows 10 you experience the DirectX installation error: an internal error has occurred error message, then this message might interest you. In this article, we will identify some known potential causes that could trigger the error, and then provide possible solutions that you can try to resolve this problem.
This error occurs when Origin is unable to launch the DirectX configuration when installing or launching your game for the first time. You might meet the DirectX installation error: an internal error has occurred error message due to one or more (but not limited to) of the following known causes;
- Outdated or corrupted DirectX files.
- In some cases, Origin is unable to install DirectX independently on your computer. This may be due to licensing issues or because the elevation is not granted.
- Antivirus software conflict.
DirectX installation error: an internal error has occurred
If you are faced with this DirectX installation error, an internal error has occurred problem, you can try our recommended solutions below in no particular order and see if it helps to fix the problem.
- Delete or move old DirectX files to another folder
- Manually install DirectX
- Temporarily disable the antivirus program
- Reinstall Origin.
Let’s take a look at the description of the process involved in relation to each of the solutions listed.
Before proceeding with the solutions, make sure that you are logged in as administrator on your computer and make sure you have an open internet connection without proxy servers or VPN.
1]Delete or move old DirectX files to another folder
If the DirectX files already present in your directory are corrupt or unusable, you will encounter DirectX installation error: an internal error has occurred problem. This can happen if you changed the directory of the original folder, which invalidates the original file paths. In this case, you can either delete the old file or move them to another folder, then launch Origin – when Origin detects the missing files, it will download and reinstall them accordingly.
Proceed as follows:
C: Program Files (x86) Origin Games * game name * Installer directx redist
If you don’t see the redistribution folder, you will need to show hidden files and folders. Here’s how:
Launch the file explorer.
Click it View menu.
To select Options> Change folder and search options.
Select the View tongue.
Click on the radio button for the Show hidden files, folders and drives option.
Also uncheck the box Hide protected operating system files (recommended) option.
- Now you need to create a new subfolder in the redist folder and name it whatever you want, then move all the files to the new folder except the ones mentioned below:
DSETUP.dll
dsetup32.dll
DXSETUP.exe
Once you’ve moved the files, you can exit File Explorer and launch Origin, then launch the game and see if the issue is resolved. If not, try the next solution.
2]Manually install DirectX
In some cases, Origin fails to install DirectX alone, which can trigger the DirectX installation error: an internal error has occurred problem. This can be traced back to Windows updates where security settings are tightened and access to applications is limited.
This solution requires you to manually download and install DirectX and see if that helps resolve the problem.
3]Temporarily disable the antivirus program
If you recently installed third-party antivirus software on your computer, it may interfere with Origin when it tries to install DirectX files, which can cause DirectX installation error: an internal error has occurred problem. In this case, you can first try to temporarily disable your antivirus software. If disabling the AV program does not work, uninstall the AV program completely and see if it helps.
4]Reinstall Origin
Origin is a digital distribution platform developed by Electronic Arts to buy and play video games. The platform software client is available for personal computers and mobile platforms. The Origin client is self-updating software that allows users to download games, plug-ins, content boosters, and patches from Electronic Arts. It shows the status of the available components.
You basically use Origin to launch your games. In this solution, you can try uninstalling the Origin client via the Programs and Features applet, then go to the official website and download and reinstall the client and see if that fixes the problem. DirectX installation error: an internal error has occurred problem.
Note: You will have to re-download all of your games from scratch after reinstalling Origin.
You can also try to repair the entire game from the client. This helps locate incomplete or corrupted files.
I hope one of these solutions will work for you!