Disqus comment box not loading or showing for a website
Our readers and authors have been facing this problem for some time, and even if the implementation was correct, many readers of TheWindowsClub stated that Disqus comments did not load for them. In this article, we’ll share what you can do when Disqus comments don’t load on a website. These are simple methods, and it will only take you a few minutes.
There may be several combinations of situations in which Disqus for comments may work or fail. Sometimes we have seen the Disqus comment box on the mobile, but not on the desktop and vice versa. In some cases, you can see the default WordPress comment box. And if you were to post a comment here, it would unfortunately not appear in Disqus.
Disqus comments not loading
If a website owner has changed some settings related to a cache plug-in, this can happen. In this case, the only option you have is to bring the matter to the attention of the site owner. If after an update there is a core file that has changed or if there is a conflict, Disqus will not be able to load. In this case, you would see the native WordPress comment system for this website. If you are having this problem, as an end user you can try the following:
- Clear browser cache
- InPrivate or Incognito mode
- Use a different browser
- Safe mode (disable plugins, extensions and add-ons)
Be sure to try them one by one and check each time if there is a change. This will allow you to determine the exact cause. So if this happens again in the future, you will know how to fix the problem of not loading Disqus comments.
1]Clear browser cache
The cache plays an essential role because it helps you to load the files faster. If the files related to Disqus have changed, it may not load Disqus comments correctly or not at all. Technically, it should handle this automatically, but things are happening and it could be.
All browsers have the Clear Cache function. Here are the methods for Edge, Firefox and Chrome. If this does not work, you can delete cookies linked to this website and to Disqus. This may force new files to download.
2]InPrivate or Incognito mode
These modes load everything because it is the first time that you access all the associated files. Its commonly used by many to check if the applied changes have been applied. All browsers offer InPrivate or Incognito mode, try it. Here’s how to do it
3]Use a different browser
The first investigation you should do is whether this is happening on all browsers and devices? If it only loads on the mobile, but not on the desktop, you know where you need to troubleshoot.
The second check is to find out if its browser specific problem. You may not like it, but it’s a good idea to have 2-3 browsers installed for situations like this. Open the website in different browsers and check if the problem persists. If this only happens in one browser, follow the next step, otherwise ignore.
4]Safe mode (deactivate plug-ins, extensions and add-ons)
Many times the Disqus extensions and comments conflict. If the add-on restricts the loading of a file or uses the same element as the comments system, loading can stop. It is a good idea to check using safe mode. In this mode, all plugins, extensions and add-ons are disabled and the browser loads in vanilla form. You can use this mode in all browsers like Chrome, Firefox and Edge. The Edge browser is built on the Chromium engine and should work the same as Chrome.
I hope you can solve the problem. Disqus comments do not load for websites that you visit often. If nothing helps here, you may need to contact the site owner.