Origin is a digital distribution platform developed by Electronic Arts to buy and play video games. The platform software client is available for personal computers and mobile platforms. If when you try to update a game on Windows 10 using the Origin client and you come across The file does not exist error message, then this message might interest you. In this article, we will identify some known potential causes that could trigger the error, and then provide possible solutions that you can try to resolve this problem.
You might meet the The file does not exist error message due to the following known causes;
- Administrator permissions.
- Problems with the client.
- Folder permissions.
The folder does not exist – Original error
If you are faced with this The file does not exist error, you can try our recommended solutions below in no particular order and see if it helps to fix the problem.
- Run Origin as administrator
- Choose a new installation folder
- Restore Origin games library to default settings
- Grant sufficient permissions.
Let’s take a look at the description of the steps involved in the solutions.
1]Run Origin as administrator
Recent Windows or Original updates may have changed something regarding permissions for the Origin executable and it may not be able to access all of the folders it was able to access before updates up to date. Therefore, you can try running Origin as administrator and see if it helps.
Here’s how:
- Locate the Original executable on your computer. If it’s on your desktop as a shortcut, just right-click the shortcut and choose the Properties in the context menu. Otherwise, you will need to locate its installation folder on your computer. If you changed the default folder during installation, be sure to access it.
- Go to Compatibility in the Properties window.
- Under the Settings section check the box next to the Run this program as an administrator option.
- Click on Apply > Okay for the changes to take effect.
Check if the problem persists. If so, try the next solution.
2]Choose a new installation folder
If the problem only occurs with one game on your computer, you may need to manually choose the folder where the game is installed. To choose a new installation folder, do the following;
- Double-click the Origin icon on the desktop to launch the Origin client.
- Once the Origin client is open, click on the Games Enter the menu at the top of the window to open your list of games. You can also click on the My game library in the left menu of the home screen.
- Locate the problematic game in the list of games you have installed, right click on its icon and choose Update game in the context menu that will appear.
- Once the The file does not exist appears, click on the Choose a new folder option.
- Go to the folder where the game is installed and select it. The update should proceed normally.
Check if the problem persists. If so, try the next solution.
3]Restore Origin games library to default settings
To restore the Origin game library to its default settings, follow these steps:
- Double-click the Origin icon on the desktop to launch the Origin client.
- From the Origin client home screen, click the arrow icon in the lower left of the window, next to your user name.
- Click it Application settings in the menu.
- Go to Installs and saves in the settings screen.
- Under the On your computer section click on the Restore to default button next to the Location of the game library and confirm any prompts that may appear.
- Restart the update of your Origin games.
Now check if the The file does not exist problem still appears in your Origin client. If so, try the next solution.
4]Allow sufficient permissions
The game can be installed in an inaccessible folder without having sufficient permissions. In this case, granting sufficient permissions to the case may resolve the problem. The file does not exist Error message. Do the following;
- Locate the game installation folder on your computer. It may be a library folder that you have chosen or it may be the default library folder, i.e. Origin Games.
- Right click on the folder where the game installation is located (it is named after the game) and choose Properties entry for the context menu that will appear.
- Once in the Properties window, go to security tab inside.
- Click it Advanced button at the bottom of the screen to access advanced permissions settings.
- In the new folder, click on the Add to add new permissions.
- In the new window, click on the Select a client button at the top left of the screen.
- Under the Enter the name of the object to select option, type ALL APPLICATION PACKAGES.
- Be sure that Type is set to To allow and that the Applies to is set to This folder, subfolders and files.
- Under the Basic permissions section of the window, check the Total control Entrance.
- Click on Okay for the changes to take effect.
Restart the Origin client to restart the update and check if the problem is resolved.
I hope one of these solutions works for you!