Fix Windows 10 Black Screen with cursor

Some users of Windows 10 know a Black screen with cursor once they have connected. What is interesting about this problem is the fact that if some users can only access the Task Manager, others do not even have this access. If you have access to the Task Manager, that makes things easier. You see, that is the key because we were going to use Task Manager to help us fix the problem once and for all.

Windows 10 black screen with cursor

Starting your Windows 10 computer on a black screen with a cursor can be annoying. If you see a black Windows 10 screen with the cursor before or after logging in, try these suggestions:

1. Deactivate the application preparation service and consult
2. Perform auto start repair
3. Resolving problems in a minimal boot state
4. Uninstall / reinstall or update your graphics card
5. Use system restore via advanced boot options
6. Perform an on-site upgrade.

Browse the list and see what may apply in your case. You can try the suggestions in no particular order.

1) Deactivate the application preparation service and consult

hurry Ctrl + Shift + Esc to start Task Manager. Tap File> Run New Task. Enter services.msc and press Enter to open the Service Manager.

You will now need to open the service, Preparation for application by double-clicking on the option. After that, change the startup type to disabled. Click Apply, then press the OK button to finish.

The application preparation service prepares applications for use the first time a user logs on to this PC. The default startup type is Manual. Disabling this service is known to help.

If the problem is resolved, don't forget to reset it to Manual the next time you start it.

2) Run the auto start repair

Run the automatic startup repair and see if it works. When the computer starts up and the operating system detects a problem with the files. This will trigger automatic repair on startup. If this is not the case, try to interrupt the boot process three times in a row – because when you do this, the automatic repair mode appears.

3) Troubleshoot in clean boot state

Perform a clean boot and try to identify the offending process that may be interfering with the boot process. The clean boot troubleshooting is designed to isolate a performance problem. To perform startup troubleshooting in clean mode, you need to perform a number of actions, and then restart the computer after each action. You may need to manually deactivate one item after another to try to locate the one causing the problem. Once you have identified the offender, you may consider removing or deactivating them.

4) Uninstall / reinstall or update your graphics card

hurry Ctrl + Shift + Esc to start Task Manager. Tap File> Run New Task. Enter devmgmt.msc and press Enter to open Device Manager. When you are here, you can uninstall / reinstall or update your graphics card driver.

5) Use system restore via advanced boot options

Boot into the advanced boot options and use system restore. Once there, click Troubleshooting> Advanced Options> System Restore.

6) Perform an on-site upgrade

Perform an in-place Windows 10 upgrade and see if it helps. Remember to select the option to keep your personal files.

Ctrl + Alt + Del or Ctrl + Shift + Esc does not work when on the black screen

If you can't use it to open Task Manager, you have two options:

1. Boot into the advanced boot options and use CMD to perform various tasks mentioned above. You can also use system restore here.
2. Boot up using the installation media and go into safe mode. Here you can uninstall the device driver, disable the service, etc.

Once your troubleshooting is complete, you can turn off your computer, wait 10 seconds and turn it back on.

We hope you can access your office.

Additional readings:

1. Windows 10 black screen issues – stuck on black screen
2. Black screen after reboot on the welcome screen in Windows 10.