How to Fix Dropbox Sync Issues

How to Fix Dropbox Sync Issues

How to fix Dropbox sync issues

If you’ve been through something like this, it’s time you ran some tests to restart the sync process on Windows 10.

Without further ado, let’s see some of the best ways to fix Dropbox syncing issues.

1. Stop and restart Dropbox

We know you may have tried this step before, but it doesn’t hurt to give it a try, right? Just exit the app and relaunch it.

If it’s just a one-time thing, there’s a good chance you’ll see documents and files syncing after a while. And at the same time, keep an eye on the open files in your system.

2. Is the process blocked

Dropbox not responding at all? If so, it may be a blocked process.

Step 1: To end the Dropbox process, right-click on the taskbar to display the task manager.

2nd step: Next, right click on the Dropbox process and select End task. When done, relaunch Dropbox to see if it solves your issue.

3. Is there sufficient space

Like any other file hosting service, Dropbox also has file upload limitations. For example, the Dropbox Plus lets you use up to 2TB of storage, while the Basic plan lets you use only 2GB. If you’re using the latter, there’s a good chance you missed it. storage space. And when that happens, the files on your PC won’t sync with the cloud. Other than that, you won’t be able to edit either. Therefore, it makes sense to exclude the possibility of storage space.

Step 1: Go to Dropbox on your web browser and click on the avatar to the right.

How to fix Dropbox 3 sync issues

How to fix Dropbox 3 sync issues

2nd step: Select Settings> Schedule to see the amount of space used.

How to fix Dropbox 4 sync issues

How to fix Dropbox 4 sync issues

Although Dropbox usually alerts you when your account is low on space, you can always check to see if the option is enabled in settings.

To do this, go to the Dropbox settings and click on Notifications. And while you’re at it, you can turn off a few unimportant ones as well.

4. Selective sync option in Dropbox

If you’ve only seen some of your files and folders being synced and not all of them, the Selective Sync feature might be the one to blame. As the name suggests, it only allows you to select a few files to sync.

Step 1: To check the selected folders, open Dropbox on your PC and click on your avatar on the right. Then select Preferences> Synchronization and click Selective Synchronization.

How to fix Dropbox 6 sync issues

How to fix Dropbox 6 sync issues

2nd step: Then deselect all files and folders from the list.

5. Clear cache files

Another reason your Dropbox may not sync properly is because of the cache. Luckily, it’s easy to clear Dropbox’s cache.

Step 1: Go to Program Files on the C: drive. Find Dropbox and open the .dropbox.cache folder.

How to fix Dropbox 7 sync issues

How to fix Dropbox 7 sync issues

2nd step: Now delete everything in it.

If you are unable to access the contents of the cache folder or cannot see the contents, luckily there is another way to access it.

Step 1: Open the Run application from the Start menu and enter the following command.


Explorer will immediately take you to the Dropbox cache folder. Select all folders and delete them.

6. Reinstall Dropbox

If all of the above steps still haven’t resolved your issues, you might want to uninstall and install Dropbox. When done, verify that all old Dropbox files and data are also deleted.

Once everything is set, install Dropbox using the same credentials.

Finally, check if Dropbox has access to communicate through your PC’s firewall. To check, go to Settings> Update & Security, then select Windows Security from the left panel.

When done, click on Firewall and Network Protection and select the ‘Allow an application …’ option.

How to fix Dropbox 10 sync issues

How to fix Dropbox 10 sync issues

This will show you the names of all allowed apps and features. All you need to do is click on Edit Settings to activate the change.

How to fix Dropbox 9 sync issues

How to fix Dropbox 9 sync issues

Then scroll down and see if Dropbox is among the set of allowed apps.

Also on Guiding Tech


Dropbox consistently displays daily sync issues right on the desktop app. Some of the common problems that can result from mismatched file names when you use special characters on file names. The idea is to eliminate common problems before attempting to modify system files and folders.

Last updated on May 22, 2021

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