It's weird because you do not know what to do. Most users simply waited to find that it was a waste of time. Other users complained that the laptop was turned off because it lacked battery power. Here are some explanations and possible solutions.
1. Update the Windows operating system
Press the Windows + I keys on the keyboard to open Settings, and then click Update and Security.
Check for updates and install them, if you find them. This can solve some known or even unknown bugs.
After installation, reboot your PC. Then check if the computer is stuck when closing the screen now.
2. Check if the application or the process are being run
Some applications or processes may run in the background. They could prevent the computer from turning off completely. Press the Ctrl + Shift + Esc keys to open the Task Manager and make sure all applications are closed before starting a shutdown.
Ideally, you should close all open windows and applications before closing. Windows takes longer to close these applications and may require you to save your work before exiting. These can cause additional delays or errors.
3. Stop Force
There is a way to force the shutdown of your computer, which only takes a few moments. Press and hold the power button for a few seconds. It is possible that the next time you stop, things will be better. Otherwise, go to the next point.
7. Startup applications
Some applications and programs are designed to launch when you start your computer. Depending on the number of applications and their complexity, startup and shutdown times may vary from one computer to another. Good time to do some housework. Download and open CCleaner or you can choose another reputable application.
Click Start under Tools
Select an application you do not want to start at startup and click Disable here. This will not only help to solve the problem of stopping the screen, but also improve the startup time.
8. Update Intel Drivers
Open the Device Manager from the Start menu and wait, scratch it. Intel has launched a utility that will keep all your drivers up to date. Simply click on the link below to download and install it. I would recommend doing so even if you have no problem.
Intel drivers are known to cause problems with Windows shutdowns. Note that it will also update the Intel Management Engine Interface (IMEI) drivers that you may have seen in other guides as a recommended step.
9. Scan SFC
The SFC Scan System File Checker searches for corrupt system files and attempts to repair them. Open the command prompt with administrator rights and give the command below.
Try turning off your computer and see if you are still stuck or not.
Do not stop
Ideally, the shutdown process should proceed smoothly and is required from time to time. It's frustrating to be stuck on a screen that's out, but you should not spend hours there either. If this does not work in minutes, except in case of installation of an update, follow this guide.
Then: Do you want to customize the Windows 10 Start Menu smartly? Click on the link below to find out how.