Movies & TV app freezing, not working or opening on Windows 10

• Enjoy your video collection.
• Rent and buy the latest movies on your Windows 10 device.
• Get the latest TV shows the day after they air.
• Watch instantly in HD.
• Use customer and reviewer ratings when choosing programs.
• Watch purchases and rentals on your Xbox 360, Xbox One, Windows 10 device, Windows Phone and on the web.
• Find what you are looking for quickly and easily.
• Get detailed descriptions of your favorite movies and TV shows.
• Closed captioning available for most movies and TV shows.

Movies and TV app freezes, doesn’t work, or doesn’t open

If you are faced with Movies & TV application (called Movies & TV in some areas), you can try our recommended solutions below in no particular order and see if that helps solve the problem.

1. Check your settings
2. Empty Temp folder
3. Reset the application
4. Reset Internet Explorer settings
5. Restore default libraries

Let’s take a look at the description of the process involved in relation to each of the solutions listed.

1]Check your settings

To verify that the time, date, language, and region settings on your computer are correct, follow these steps:

• press the Windows key + I to open Settings.
• Tap or click Time and language.
• Select either Date and hour or Region & language and check all the settings.

Then check to see if the Movies and TV app issues persist. If so, go to the next solution.

2]Empty Temp folder

To delete the Temp folder on your computer, follow these steps:

• press the Windows key + R.
• in the Run dialog box, type temp, then press Enter.
• Press CTRL + A to select all files and folders.
• Then press the DELETE key on the keyboard or right-click it, then press or click Remove.
• If you are notified that certain files or folders are in use, select Jump.

Then check to see if the Movies and TV app issues persist. If so, go to the next solution.

3]Reset the application

Reset this Windows Store app via Windows 10 via Settings and see if it helps.

Open Settings> Applications> Applications and features. Locate the Movies & TV the application, or Movies & TV application, as appropriate.

Select Advanced Options, then click the Reset button.

4]Reset Internet Explorer settings

To reset Internet Explorer settings, follow these steps:

• Click Start, type IE11 and press Enter to launch Internet Explorer.
• Click on the gear icon at the top right of the window or press ALT + X.
• To select internet options in the menu.
• Click on Advanced tongue.
• Click on Reset > Reset.
• Click on close.

Note: Deleting and recreating libraries does not affect the data in the libraries.

To restore the default libraries on your computer, follow these steps:

If you don’t see Libraries listed, select View at the top of the screen. On the Navigation pane menu, make sure that View all folders is selected.

• Right-click (or press and hold) each library (documents, images, music, and videos), then press or click Remove.
• In the left pane, right-click (or press and hold) Libraries, then click Restore default libraries.

This action recreates the libraries. All data in the library folders should now be accessible again via the file explorer.

You can now check if the problems with the Movies and TV app are resolved.

Otherwise, you can contact Microsoft support.