If you get Sorry, we are unable to access your account at this time. error in Office 365 applications such as Word, Excel, PowerPoint, etc., you can correct it using this message. A Microsoft account is handy when you’re using Office 365 on your computer so you can activate the product, save files to OneDrive, and more.
The whole error message looks like this –
Account error
Sorry, we are unable to access your account at this time. To resolve this issue, please log in again.
You need a Microsoft account with recent versions of Office, including Office 365. It allows you to do various things such as-
- You can activate the product.
- You do not need to enter the product key after reinstalling Office.
- Save the files to OneDrive whenever necessary.
This error occurs when you change the password for your Microsoft account and Office installation does not validate ownership of your account. To stop unwanted use by scammers, Microsoft blocks all connected devices if you change the password.
This also happens when you enable two-factor authentication in your Microsoft account. At this time, you must log in again before the Office installation can validate your account with the appropriate credentials.
Sorry, we are unable to access your account at this time.
To fix Sorry, we are unable to access your account at this time. error in Office 365 apps, do the following:
- Reconnect to your Microsoft account
- Re-enable two-factor authentication
1]Reconnect to your Microsoft account
It is good practice to change the password at least once a month – no matter how many accounts you have. However, you should keep in mind that you must log in again after each successful password change. In simple terms, click on the to log in button visible in the error message.
It will open a prompt, where you will need to enter your Microsoft account credentials. If you do it right, this error message should be gone.
2]Re-enable two-factor authentication
If you started receiving this error message, after enabling two-step verification in your Microsoft account, it is recommended that you follow these steps.
- First, disable two-step verification in your Microsoft account.
- Log into your account in the Office 365 app.
- Resume two-step verification.
Sometimes this problem occurs due to internal errors and performing these three steps can eliminate this problem.
- Keywords: Office 365, Troubleshoot