Facebook Messenger is a fun and engaging messaging platform, but errors like “something went wrong” can sometimes hurt your experience. Imaging chatting with your school friend and Messenger shows this error. But when this error appears often in Facebook Messenger on your Android or iPhone then it becomes necessary to fix it.
The “something went wrong” error can pop up for a variety of reasons, ranging from network issues to a corruption issue. app cache. Fixing the error message should take some time if you apply the following tips. So, let’s check them out.
1. Restart the app
You can start by force closing and reopening the Messenger app on your phone. If it’s just a temporary issue that’s triggering the error, restarting the Messenger app should help fix it.
To force close Messenger on an Android, long-press its app icon and tap the “i” icon in the menu that appears. On the app info page, tap the Force Stop option at the bottom.
For those using Messenger on an iPhone, swipe up from the bottom of the screen to reveal the app switcher. Swipe up on the Messenger card to close the app. For older iPhones with a physical home button, double tap the home button to bring up the app switcher.
Reopen the Messenger app and see if you encounter the error again.
2. Check your internet connection
Another cause of the “something went wrong” error in Messenger is a poor internet connection. Therefore, you need to ensure that your internet connection is stable. You can perform internet speed test on your Android or iPhone.
Alternatively, you can switch to a different connection or 5 GHz frequency band (if you have a dual-band router) to see if that helps.
3. Enable mobile data for Messenger (iPhone)
Even if your internet connection is working, Facebook Messenger can’t get the most out of it when it doesn’t have the necessary permissions. For example, maybe you use all the apps on Wi-Fi a lot. If the Facebook Messenger app doesn’t have permissions to use mobile data, it won’t work. Here’s how to check if mobile data permission for Messenger is enabled on your iPhone.
Step 1: Open the Settings app and scroll down to tap Messenger.
2nd step: Enable the toggle next to Mobile data if it isn’t already.
4. Disable Data Saver Mode in Messenger (Android)
Although Messenger’s data saver feature limits data usage, it also prevents the app from freely using the mobile internet when your phone runs out of battery. It’s a good idea to turn off data saver mode in Messenger if the app keeps showing network waiting or if something has gone wrong.
Step 1: In the Messenger app, tap the menu icon (three horizontal lines) in the upper left corner, then tap the gear icon to access the settings menu.
2nd step: Scroll down to tap Data saver and turn off the toggle in the next menu.
5. Temporarily Disable VPN Connection
Problems with your VPN connection could prevent Messenger from connecting to its servers, resulting in the “something went wrong” error. You can temporarily disable your VPN connection to see if that helps.
If this method works, you may need to troubleshoot your VPN connection to permanently resolve the issue.
6. Check Messenger Server Status
It’s possible that Facebook’s messaging service is down. If so, Messenger may keep showing the “Something went wrong” error no matter what you do. You can visit a website like Downdetector to check if this is a widespread problem.
If the servers are down, you’ll have to wait for Facebook to fix the problem.
7. Clear Messenger App Cache (Android)
Cache files are not necessary for running an application, but they are useful. However, if the Messenger cache files on your phone are corrupted or missing, it can cause more harm than good. You can get rid of the Messenger app cache on your Android to resolve the error message.
Step 1: Long press the Messenger app icon and tap the app info icon.
2nd step: Go to Storage and tap on Clear cache option.
8. Update the Messenger app
An outdated Messenger app is prone to strange glitches and errors. Therefore, it’s a good idea to keep your apps up to date.
Go to Play Store or App Store to update the Messenger app, then try using the app again.
9. Leave the Messenger Beta Program
Did you sign up for the Messenger beta program to test new app features? This could make the app unstable and display the “something went wrong” error. To avoid such problems, it is better to leave the beta program and upgrade to a stable version.
Open Google Play Store on your phone and search for the Messenger app. Scroll down and tap the Exit button under “You are a beta tester”.
Similarly, if you’re using an iPhone, open the TestFlight app and tap on Messenger. Next, tap Stop Testing to exit the beta program.
Messenger without error
Errors like “something went wrong” can confuse you and prevent you from using the Messenger app. Hope this is no longer the case and one of the solutions listed above helped you resolve the “something went wrong” error message on your Android or iPhone.