Troubleshoot Your Phone app problems & issues on Windows 10

Troubleshoot Your Phone app problems & issues on Windows 10

For Windows 10 users, who are also iPhone or Android Phone users, install the very useful Your phone app on their phone makes a lot of sense! But sometimes you will find that your phone application does not work or does not open or is facing other problems. In this article, we will introduce some basic troubleshooting steps that you can try if you are having problems with the application on your Windows 10 device.

Let's take a look at some user questions and the best answer.

Yes, you can use your mobile data to sync with your PC. However, if you are concerned about using the data, you can stay connected to Wi-Fi.

Your Windows 10 laptop needs to be plugged in and Battery saver turned Of keep your devices in sync.

Your phone application will only create temporary files on your PC when viewing copies of your recent photos. It is not possible to transfer other files.

To ensure the fastest and most reliable connection possible, your Android phone and computer must be connected to the same trusted Wi-Fi network. This optimization is not possible on a public connection, for example in a café, a hotel or an airport.

When you first connect to a Wi-Fi network via Windows 10, you will be prompted to set it as public or private (trusted). You can also change it at any time.

NoteNote: These changes may not always be possible – for example, if your workplace is monitoring your network connection.

5) Connection problems between your Android phone and your PC

Do the following:

  • Verify that you are using the same Microsoft account to connect to both your phone applications.
  • Ensure Battery saver does not work on your PC or Android phone as this may affect connectivity.
  • Make sure you have an active Wi-Fi connection and you can open your browser and access your favorite website.

If you still can not connect, follow the following troubleshooting tips.

On your PC:

Check if the application Your phone can run in the background.

  • Select Start (or press the Windows logo key on your keyboard) and select Settings> Privacy> Background apps.
  • In the Choose which apps can run in the background list, make sure your phone is turned on.

Make sure nothing stops you from sharing your devices.

  • Select Start (or press the Windows logo key on your keyboard) and select Settings> System> Shared Experiences.
  • If you see Repair now in Accounts, select it and follow the instructions.

On your Android phone:

Make sure you can receive notifications of apps.

  • Go to your phone Settings > applications (or Applications and notification on some phones)> Your telephone companion and verify that notifications are enabled.

Make sure Do not disturb is turned Of.

  • Go to your phone Settings > Sounds (on some phones this could be Sounds and vibrations or Sounds and notifications) and check that Do not disturb is turned Of.

6) Problems with the application Your phone after updating Android 10

After updating to Android 10, if you are unable to enable permissions for features (notifications, messages, photos), follow these steps:

  • For photos and messages to work:
  • Go to the settings on your Android phone
  • Search for info about the app and tap on it
  • Tap on See all apps
  • Find your phone companion and press it
  • Tap Permissions and allow the following:
    • Storage room
    • contacts
    • SMS
    • Phone.

For notifications to work:

  • Access the settings on your Android phone.
  • Search for "Access to Notifications".
  • Find your phone partner in the list and press to turn on / off.
  • A pop-up will appear – select Allow at the prompt.

If you still have problems, please provide comments within the app:

Open the Your Phone Companion app on your Android phone:

  • Go to Settings.
  • Tap Provide an answer.

Open the Your Phone app on your PC:

  • Go to Settings.
  • Tap Send your comments.

7) How to disassociate the phone and the PC

On your phone:

  • Go to Settings on your phone> Apps (or Apps & Notifications on some phones)> Your phone companion.
  • Tap Forced arrest.
  • Tap Storage room > Empty the cache > Erase data.


On your PC:

  • Open your browser and visit accounts.microsoft.com/devices. Sign in with your Microsoft account.
  • A list of all your connected devices will be presented to you. For each, select Show the details > More actions so what Unlink this phone.

  • To select beginning (or press the key Windows logo key on your keyboard), then select Settings > Phone > Unlink this PC.

  • To select Return to return to the home page of the Windows settings and then select applications.
  • In Applications and features, select Your phone.
  • To select Advanced Options> Reset.

Once these steps are complete, access the Your phone on your PC application and follow the setup process to establish a new link.

8) Use your phone with multiple computers

It is not possible to connect your phone to more than one computer at a time. To work around the problem, you can disconnect one PC from your phone and reconnect to another.

On your phone:

  • Swipe down from the top of your screen to display the Android notification panel.
  • Tap to expand the notification Your phone companion.
  • Tap Disconnect.

On your second PC:

  • Verify that you have completed the process of setting up Your Phone application to connect your phone and PC.
  • Open the Your phone application. You will then receive a notification on your Android phone inviting you to allow the connection.

Your Android phone is now connected to your second PC. Repeat the process to connect back to your first PC.

9) How can I verify that I am using the latest version of your phone?

Updates will be installed automatically if this option is enabled on your Android phone / PC. To ensure a smooth experience, we recommend that you update to the latest version, if necessary. Before doing this, make sure your Android phone and your PC are connected to Wi-Fi.

On your phone:

  • Open the Your Phone Companion app.
  • Tap Settings.
  • Tap Check for updates.
  • Wait for the update to complete, then close and reopen the Your phone application.

On your PC:

  • Open the Microsoft Store.
  • Search Your phone.
  • If an update is available for you, you will see an Update button. To select Update and wait until the update finishes correctly, then select launching.

You can also try this:

  • Open the Microsoft Store.
  • Select More (ellipsis button) next to your Microsoft account photo.
  • To select Downloads and updates.
  • If an update of your phone is available, you will see an update button. Select Update and wait until the update completes successfully, then select Start.

Note: It may take a few minutes for the updates to be recognized by the application. If the app Your phone is still in a "state of update", wait a few minutes, then restart your Android phone. On your PC, close and reopen the Your Phone app.

10) How can I make a suggestion to improve your phone?

On your phone:

  • Open the Your Phone Companion app.
  • Tap Settings .
  • Select the Provide an answer option.

On your PC:

  • Type Comments Hub in the search box of the Windows taskbar or press the Windows key + F
  • To select Suggest a feature.

11) What can I do with my photos using your phone?

The application Your phone offers several ways to interact with your photos.

Selecting a photo will open it with the help of the Windows Photos application. You can display your photo or edit it as you wish. If you save your changes, they will be saved to a new file and your original photo will remain unchanged on your phone.

Long-press a photo (or right-click if you're using a mouse) to Copy, share or save as.

You can copy your photo and paste it into an Office document, an e-mail, your desktop, but you can not copy a photo into a text message.

To share a photo, select and hold (or right-click) the photo, and select Share.

12) Why can not I see more than 25 pictures in Your phone

To reduce network bandwidth and optimize performance, we display your last 25 photos and screenshots of your phone.

In addition, we only receive photos that are in the Photographic film or Screenshots of screenshots on your Android phone. If you have moved or saved your photos to another folder on your Android phone, they will not appear in Your phone application.

13) Can I delete my photos?

No. Your phone application only creates copies of your recent photos. These are stored as temporary files on your PC. Deleting the temporary file on your PC will not affect the original on your Android phone.

How to send SMS from my PC?

  • On your computer, in the Your Phone app, select posts.
  • To start a new conversation, select New message.

14) SMS and MMS

The application Your phone supports messages sent via SMS. It also supports Multimedia Messaging Service (MMS) group messaging. You can always send your favorite photos and GIFs from your PC.

How many messages can I see?

To reduce network bandwidth and optimize performance, text messages you have received or sent in the last 30 days are displayed.

Can I manage or delete my messages?

You can not manage or delete messages on your PC.

15) phone notifications

How to display notifications from my phone on my PC?

To select The notifications. Your phone's notifications will now appear on your PC.

How to choose the notifications I want to see?

Once you start receiving notifications, you can choose which apps you want to see notifications for.

On your PC:

  • Select the The notifications menu item.
  • To select Personalize. The Settings page will appear.
  • Under Choose the applications that inform youyou will see a list of all the applications that have sent notifications to your PC. If an application has not yet sent a notification, it will not appear here. You can enable or disable notifications.

Can I wait to see all my notifications?

Aside from notifications that can not be ignored on your Android phone, all notifications will be displayed on your PC.

What happens when I reject notifications?

By rejecting notifications on your PC, they will also be deleted from your Android phone (and vice versa).

On your PC:

You can reject notifications by pressing the button X next to each notification in the list. You can also reject all notifications at the same time by selecting Clear All.

Why do not I receive any notification?

You will not see any notifications if:

  • The battery of your Windows laptop is low or Battery saver was turned on.
  • If focus assistance is enabled.
  • Yes Exception of battery optimization is set to Off in your phone's settings with your Android phone.

Why did my notifications stop syncing?

Notifications work independently of other features on your phone such as email and photos. When they stop working, resetting notification permissions should restart the synchronization process.

On your Android phone:

  • Go to the settings and search for "Access to Notifications."
  • Find your phone partner in the list and press to turn on / off.
  • A pop-up window will appear – select Allow when prompted.

On your PC:

  • Open the Your Phone app and choose Notifications. Wait for your notifications to update – they should now sync normally.

I hope you find the article useful.

POINT: To link your iPhone and your Windows 10 PC, you need to install Microsoft Edge or Continue on PC as an associated application on your phone.

Obinna Onwusobalu, MCSA MCTS MCITP, has studied Information and Communication Technologies and is an avid follower of the Windows ecosystem. He runs a computer software clinic. According to him, it is recommended to create a system restore point before making any changes to your system.

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