11 Best Ways to Fix Samsung Notes Not Syncing Issue


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Samsung Notes app users get errors like unable to sync data and this app only syncs over Wi-Fi. For many of them, the notes don’t sync at all without showing any error message.

Whatever the problem with syncing in Samsung Notes, this article will help you. Let’s start.

1. Restart the phone and modem

Start the troubleshooting process by restarting your Samsung phone or tablet. If you are using a Wi-Fi network to sync notes, restart the modem as well. To do this, unplug the modem and plug it back in after 1 minute.

2. Change data

Often times, the sync issue is caused by a problematic internet connection. To resolve this issue, switch to mobile data if using Wi-Fi or vice versa.

Pro tip: Another quick tip for troubleshooting network issues is to put your Samsung phone or tablet in Airplane or Airplane mode for a few seconds.

3. Update the Samsung Notes app

You might be facing sync issues in the Samsung Notes app, possibly due to a bug in the app. To fix it, you will need to update it. You can update it from Google Play Store or Galaxy Store.

4. Check the date and time

If your Samsung phone or tablet has the wrong date and time, you will experience problems syncing not only with the Samsung Notes app, but other apps as well. Make sure the correct date and time are set on your phone.

To set the correct time, go to Settings> General management> Date and time. Activate the toggle for automatic date and time.


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5. Re-Sync Samsung Notes

First of all, the sync setting must be enabled so that Samsung Notes can sync it with Samsung Cloud. If it is already activated, you must deactivate and activate it. Let’s check the steps for both.

Step 1: Open Settings and go to Accounts & Backup.

2nd step: Tap Samsung Cloud and then Synchronized apps.


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Step 3: Scroll down in synced apps and find Samsung Notes. Turn on the toggle next to Sync under Samsung Notes. If it is enabled, disable it.


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Step 4: Restart the phone and activate the same toggle. Tap Sync Now.


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6. Activate synchronization on mobile data

Usually, apps will sync with Samsung Cloud only over Wi-Fi. But you can change the setting and let apps like Samsung Notes sync data to mobile data as well. If your notes won’t sync over mobile data, this setting should be responsible.

To turn on mobile data sync, go to Settings> Accounts & backup> Samsung Cloud> App sync. Under Samsung Notes, tap Sync with. Select Wi-Fi or mobile data. Go back and tap Sync now.


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7. Clear cache

You should also try to clear the cache for the Samsung Cloud app and Samsung Notes. Clearing the cache will not delete any of your unsynchronized data.

To clear the cache of Samsung Cloud, follow these steps:

Step 1: Go to settings and then to applications.

2nd step: Tap Samsung Cloud and then Storage.


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Step 3: Tap Clear cache.


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Step 4: Go back and find Samsung Notes in the list of apps. Tap on it, then Storage> Clear cache.

Step 5: Restart the phone.

8. Check Samsung Notes and OneNote compatibility

Samsung and Microsoft recently teamed up to give users the option to view their Samsung notes in the OneNote feed. The term “diet” is quite important. This is because Samsung notes are not directly visible as normal notes in the OneNote app. You can only view it in the OneNote or Outlook feed, as we’ll show you below.

First, you will need to enable sync with Microsoft OneNote in the Samsung Notes setting. You will also need to select the folders you want to sync in the setting and customize settings such as sync using mobile data and Wi-Fi or Wi-Fi only and sync while roaming. Once everything is set correctly, hit the Sync Now button.


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Then open outlook.com using a browser and sign in with the same Microsoft account added in Samsung Notes. Click the OneNote feed icon at the top.


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You will see your Samsung notes. If you don’t see them, click the Filter icon and select Samsung Notes.


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A similar flow is available in the OneNote app. However, not all users can see Samsung Notes there as the feature is still rolling out gradually. In addition, the notes are available as an image instead of the usual text format.

Advice: Find out the difference between Samsung Notes and OneNote.

9. Re-add a Microsoft account

If only a few notes from Samsung Notes are visible in the OneNote feed, you need to add your Microsoft account again. To do this, go to Settings in the Samsung Notes app. Tap Sync with Microsoft OneNote. On the next screen, tap Sign Out. Restart the phone and add a Microsoft account again by tapping Sync with Microsoft OneNote in Samsung Notes settings.

10. Log out of the Samsung account

Have you recently changed your Samsung account password or something related to it? It could also be the reason why Samsung Notes is not syncing. To resolve this issue, you will need to sign out of your Samsung account and add it again.

To do this, go to Settings> Accounts & backup> Accounts. Tap your Samsung account. Scroll down and tap Sign Out. Find out how to add a Samsung account to your phone.


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11. Reset all parameters

Samsung Notes Still Not Syncing? Some other settings like permissions, app restrictions etc. may interfere with Samsung Notes syncing. An easy way to fix this problem is to reset all settings on your Samsung phone by going to Settings> General Management> Reset> Reset All Settings. Before you do that, read what happens when you reset all settings. Hope this should fix the problem.


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Samsung Notes app is not working

We hope that any of the above solutions would have made it easier to sync Samsung Notes properly with Samsung Cloud or OneNote. If the problem persists, review general solutions for Samsung Notes app not working issue.

Last updated Feb 25, 2021

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