Picture this: you want to search for your driver’s license number which you saved in the Samsung Notes app. However, when you open it, the app suddenly crashes or appears blank. You’re not alone. Other Samsung Notes app users are facing the same problem and Samsung Notes app also doesn’t work for them sometimes. Here you will find 8 solutions to fix Samsung Notes app not working properly issue.
Samsung Notes app is a beautiful app for taking notes on your Samsung phone. You can write text notes, draw, create reminders, color code your notes, and more. Check out our guide on using the Samsung Notes app. The problem arises when the application stops working.
Hope the following fixes should help you. Let’s start.
1. Restart the phone
As with any other issue, the first step to prevent Samsung Notes app from crashing is to restart the phone. Many times this might fix the problem without using any of the methods mentioned below.
2. Update the Samsung Notes app
Often times, Samsung Notes app stops working due to recent software update. To resolve this issue, you will need to update the Notes app.
You can use any of the three methods to update the app.
Method 1: Update from the Play Store
Open Play Store on your Samsung phone and search for Samsung Notes. Tap the app and tap the Update button. You can also update it directly from the Play Store link shared below.
Method 2: Update from the Galaxy Store
If you can’t find the Samsung Notes app in Play Store, don’t worry. You can also update it from the Galaxy Store. Open the Galaxy Store app on your phone and tap the three-dot icon at the top. Select My Page.
Select Update. Find Samsung Notes and tap the update icon next to it.
2nd step: Tap About Samsung Notes. Tap Update on the next screen if an update is available.
3. Clear the cache
You also need to clear the cache of the Samsung Notes app. This will not delete your notes or any other personal files.
Step 1: Open settings on your phone and go to apps.
2nd step: Tap Samsung Notes. Tap Storage.
Step 3: Tap Clear cache on the next screen.
Note: You will end up losing the notes which are not synced to cloud storage if you press the Clear button without checking their status.
4. Check the problematic note
If the Samsung Notes app crashes when you open a particular note in the Samsung Notes app, you will need to delete that note. If possible, try copying and pasting the note into another app or emailing the note to yourself before deleting the note.
5. Check the date and time
For the apps to work properly, your phone must have the correct date and time. Go to Settings> General management> Date and time. Turn on the toggle next to automatic date and time.
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6. Disable synchronization
You can also try to turn off sync of Samsung Notes app for a while. To do this, follow these steps:
Step 1: Open Settings and go to Accounts & Backup.
2nd step: Tap Samsung Cloud, then Synced apps.
Step 3: Turn off the toggle under Sync for Samsung Notes. Restart the phone and then activate the same toggle.
Point: If your notes won’t sync over mobile data, tap Sync in step 3 and switch to Wi-Fi or mobile data.
7. Uninstall the application
Another thing that will fix the Samsung Notes app not working problem is to uninstall it. However, only perform this method if you are sure that your notes are syncing online. Otherwise, you will lose all your unsynchronized notes.
Point: Find out how to view Samsung Notes on Windows 10.
To uninstall the app, follow these steps:
Step 1: Open settings and go to apps.
2nd step: Tap the Samsung Notes app. Press the Uninstall button.
8. Reset all settings
If nothing works, you will need to take a slightly extreme action to reset your phone settings. You’ll find it under the name of Reset app preferences on some phones. Don’t worry, it won’t affect your data or files. Only settings such as permissions, restrictions, etc. will be affected.
To reset all settings, go to Settings> General management> Reset. Tap Reset all settings. Confirm on the next screen.
Last updated Feb 11, 2021
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