Netflix is undoubtedly one of the most popular online streaming services. Although the service is known for its reliability, users are sometimes faced with errors. If you encounter the Netflix UI3012 and / or UI3010 error on the Netflix website, see this article for resolution.
Netflix error UI3012 and UI3010
The Netflix 3010 error points to browser or network connectivity issues while the 3012 error mainly points to network connectivity. The reason we have grouped these errors together is that the root cause and resolution are similar – the system is unable to reach the Netflix server.
- Check the status of the Netflix server
- Clear your browser’s cache files
- Restart the modem, router and computer
- Remove VPN and proxies from the system
If you encounter one of these errors, try the following solutions sequentially:
1]Check the status of the Netflix server
If the Netflix server is down, no matter what you try, you won’t be able to fix the problem. The good news is that such a situation is rare. Even if the server is down, it would be temporary. You can check the status of the Netflix server here.
2]Clear your browser’s cache files
Cache files are important to the system in that they store information associated with web pages offline. Each time you open the pages again, the cache files help you load the web page faster.
However, if the cache files associated with the website, in this case with Netflix, are corrupted, you will encounter the error in the discussion. So, to resolve this case, you can delete the cache files associated with Netflix stored with your browser.
3]Restart the modem, router and computer
Restarting your modem, router, and computer will allow the router to reestablish the connection to the ISP. The process procedure is as follows:
TURN OFF the 3 devices – modem, router and computer.
Turn on the modem and wait until all lights are steady on the modem.
Now turn on the router and wait until all lights are steady on the router.
Finally, turn on the computer and check if it solves your problem.
4]Remove VPN and proxies from the system
Netflix has location specific content and users are trying to get around the restriction using VPNs and proxies. In such cases, Netflix drops the connection, causing errors like UI3010 and UI3012.
Thus, you must disable all VPN and proxy services on the system when using Netflix. The procedure for disabling system proxies is as follows:
Click on Start and go to Settings >> Network and Internet >> Proxy.
Under Manual proxy configuration, turn off the switch to Use a proxy server.
Besides the above mentioned solutions, you can always check the internet speed as Netflix needs a fairly stable and fast connection.
