If when you try to connect to your Origin account on Windows 10 and you experience the Online connection is currently not available error message, then this message could help you. In this article, we will identify some known potential causes that could trigger the error, and then provide possible solutions that you can try to resolve this problem.
Origin is a digital distribution platform developed by Electronic Arts to buy and play video games. The platform software client is available for personal computers and mobile platforms. The Origin client is self-updating software that allows users to download games, plug-ins, content boosters, and patches from Electronic Arts. It shows the status of the available components.
You might meet the Online connection is currently not available error message due to one or more (but not limited to) of the following known causes;
- The time and date are incorrectly set.
- Internet Explorer settings incorrect.
- Network issues.
Online connection is not currently available – Original error
If you are faced with this The file does not exist error, you can try our recommended solutions below in no particular order and see if it helps to fix the problem.
- Check the time and date on your PC
- Reset Internet Explorer default settings
- Disable pop-up blocker in Internet Explorer
- Clear the original cache
- Reset the hosts file
- Authorize Origin through Windows Defender firewall.
Let’s take a look at the description of the process involved in relation to each of the solutions listed.
1]Check the time and date on your PC
Many online services like Origin require that the time and date on your PC be correctly configured. Even a few minutes can cause the service to stop. In this case, try to set the time and date correctly on your computer and see if the online connection error is not currently available.
Here’s how:
- Press the Windows key + key combination I to launch the Settings application.
- Click to open the Time and language section.
- Go to Date and hour in the left navigation menu.
- in the Date and hour , make sure the date and time on your computer are set correctly. If the time is not correct, you can try to turn the Automatic time setting option on or off, depending on the current state.
- To change the date, under Date, click the drop-down menu button to find the current month in the calendar, then click the current date.
- To change the time, under Time, click the hour, minutes, or seconds you want to change, then drag the values until you are satisfied with the correct one based on your time zone.
- When you have finished changing the time settings, click Okay.
Alternatively, if setting the time and date via the Settings app doesn’t solve the problem, you can try setting the time and date via the Control Panel. The settings are similar, but you can now set your time to synchronize with Internet time.
Here’s how:
- Press Windows key + R. In the Run dialog box, type control and press Enter.
- Once the Control Panel is open, change the view to Large or Small Icons and navigate in the window to open the Date and time option.
- In the Date and time tab, click on the Change date and time button at the top and you can configure it here.
You can also choose to synchronize the time with an online time server by following these steps.
- Go to Internet time in the Date and time window.
- Click it Modify the parameters.
- Check the box next to Synchronize with an Internet time server option.
- Click on Update now button.
- Click on Okay > Apply > Okay and close the Control Panel.
You can now check whether the error message still appears when you try to connect to Origin. If so, try the next solution.
2]Reset Internet Explorer default settings
Although Internet Explorer is not the default browser in Windows 10, many Internet connection settings go through IE. Users reported that they were able to resolve Online connection is currently not available error simply by resetting the IE settings.
3]Disable pop-up blocker in Internet Explorer
It is unclear why the pop-up blocker could be interfering with Origin, but users have reported that disabling the pop-up blocker in IE has successfully fixed the problem. Online connection is currently not available problem.
Make sure to restart your computer after disabling the pop-up blocker. If the problem persists, you can try the following solution.
4]Clear the original cache
Clearing the original cache can often help solve common problems, and this simple method can fix the problem. Online connection is currently not available problem.
To clear the original cache, follow these steps:
- Navigate to the location below on your computer by opening the Windows Explorer and clicking on This PC:
C: Users YOURUSERNAME AppData Roaming Origin
- If you don’t see the Application data folder, you will need to show hidden files and folders by clicking on the View tab and then check the Hidden objects option in the Show / hide section.
- Delete the Origin in the Roaming folder. If you receive a message that some files could not be deleted because they were in use, try quitting Origin and finishing its process in Task Manager.
- Go back to Application data folder, open it Local folder and delete the original folder inside.
- Then press the Windows key + R key. In the Run dialog box, type the environment variable below and press Enter.
% Program data%
- Locate the Origin folder in the folder that opens, open it and select all the files and folders inside except the Local content folder.
- Right-click the selection and choose Delete from the context menu.
Restart your computer and check if the error persists. If so, try the next solution.
5]Reset the Hosts file
The Hosts file is used to map host names to IP addresses. If, for any reason, you find that your Hosts file has been compromised or if you start to encounter Online connection is currently not available problem with Origin, you can reset the Hosts file to default and see if the problem is resolved.
6]Allow Origin through Windows Defender firewall
If the Origin service cannot connect to the Internet on your computer, you must authorize Origin through Windows Defender firewall and see if the Online connection is currently not available the problem is solved.
I hope one of these solutions solves the problem for you!