How to fix Amazon Prime Video error codes 1060 and 9074

In today’s post, we will identify some known potential causes that could trigger the video streaming service Amazon Prime error codes 1060 and 9074, as well as providing possible solutions, you can try to help resolve the issue with regard to the two error codes mentioned above.

Amazon Prime Video error code 1060

Due to the network inconsistency, you may receive the following error message when trying to access Amazon Prime on Windows 10 or any other streaming device:

Make sure your device is connected to the Internet, then select Retry. If the connection works, but you still see this message, restart the application or contact Amazon Customer Service at amazon.com/vldeohelp. Error code: 1060

If you are faced with Amazon Prime Video error code 1060, you can try our recommended solutions below in no particular order and see if that helps solve the problem.

1. Restart or reset your router / modem
2. Switch to Ethernet (wired) connection (if applicable)
3. Check that you meet the minimum bandwidth requirements
4. Remove the proxy server or uninstall the VPN client (if applicable)

Let’s take a look at the description of the process involved in relation to each of the solutions listed.

1]Restart or reset your router / modem

There may be a configuration problem with the Internet modem / router you are using. In this case, you can most likely fix the problem by restarting or resetting your network device (modem or router).

To reboot the router / modem, simply use the On off button twice. Press once to turn off the device, then wait at least 30 seconds before pressing the button again. This will ensure that the power capacitors are drained.

You can do the same by disconnecting the power from your Internet device. Then wait at least 5 minutes and plug in the modem router and wait for the connectivity light to start flashing.

If the Amazon Prime Video error code 1060 persists, you will need to reset the router. But keep in mind that this will reset your custom login information (from your router’s page) and any custom network settings you have established.

To reset on your network device, use a pointed object (such as a toothpick or needle) to reach the reset button on the back of your router or modem. Press and hold it for at least 10 seconds – or until you see that all of the front LEDs start flashing at the same time.

After the reset operation is complete, try to stream content to Amazon Prime. If the problem is still not resolved, go to the next solution.

2]Switch to Ethernet (wired) connection (if applicable)

It is known that Amazon Prime is the most demanding bandwidth streaming service (especially on Smart TVs). Due to the fact that it is still trying to force HD playback (even on limited bandwidth) on Smart TVs, you can expect to see error code 1060 when connected to a Wi-Fi network with a limited signal. You may well see the error because your network is not strong enough to provide HD quality streaming.

In this case, one way to resolve the problem is to switch to an Ethernet (wired) connection. Also (if a cable is not an option), you should consider getting a Wi-Fi extender to make sure you have enough signal to support HD playback.

If the problem is still not resolved, you can continue to the next solution.

3]Check that you meet the minimum bandwidth requirements

Even if Amazon Prime only requires 900 Kbps to broadcast, this only applies to small screens (Android, iOS) and desktop computers (PC, Mac). However, if you’re trying to stream Amazon Prime from a Smart TV (or using Chromecast, Roku, etc.), the bandwidth required is 3.5 Mbps.

If you have a limited plan, your current ISP may not provide you with enough bandwidth to use this service. In this case, you can run a test speed of your Internet connection to see if you meet the minimum bandwidth requirements on your device.

4]Remove the proxy server or uninstall the VPN client (if applicable)

Similar to Netflix, HBO Go and DisneyPlus, Amazon Prime is becoming much more proactive in preventing VPN and proxy users from streaming content.

Users report that Amazon Prime can detect if you are using a proxy server and that it is also capable of detecting a wide selection of VPN clients. This could be the cause of the Amazon Prime video error.

So, if you are using a proxy server or VPN client and have previously confirmed that you have enough bandwidth to stream from this service, you can try uninstalling your VPN software through the Windows Programs and Features applet. 10 or remove any proxy server from your computer and see if that fixes the problem.

Amazon Prime Video error code 9074

You may receive the following error message or something similar when trying to access Amazon Prime on Roku, Windows 10, or any other streaming device:

We are unable to process your request. Please try again later or contact Amazon Customer Service at amazon.com/vldeohelp.
Error code: 9074. Request ID: 36513a92-2ca1 -11 e8-843e-b928800f3d01

This error message occurs for a number of different reasons. Some of them are listed below (not all of them may apply to you).

If you are faced with Amazon Prime Video error code 9074, you can try our recommended solutions below in no particular order and see if that helps solve the problem.

1. Check the status of Amazon Prime Video
2. Turn off and on all your devices
3. Remove proxy server or uninstall VPN client
4. Reset channel in Roku
5. Unregister Roku from Amazon

Let’s take a look at the description of the process involved in relation to each of the solutions listed.

1]Check the status of Amazon Prime Video

Amazon (like all other streaming services) also has a downtime where it is undergoing maintenance or is facing technical difficulties that you can essentially do nothing about.

This solution requires that you navigate to Descent detector and check the status of Amazon Prime Video. Problems resolved are also generally listed with date and time.

If the status is OK but you are still experiencing Amazon Prime Video error code 9074, you can continue with the next solution.

2]Turn off and on all your devices

This solution requires restarting all devices, including the router, TV, Roku device, etc.

Here’s how:

• Turn off each device properly.
• Now take out the power outlet from each device and press and hold the power button for at least 10-15 seconds.
• Release the power button after the prescribed time and let the devices run for about 10 minutes.
• Then reconnect everything and start your devices.

You can now access Amazon Prime Video and check if error code 9074 has been resolved. Otherwise, go to the next solution.

3]Remove proxy server or uninstall VPN client

If you are using any type of VPN or proxy, make sure you uninstall or delete them respectively, then try to connect to Amazon Prime Video without activating anything and see if the error code 9074 is resolved.

Also, if you are using an Internet connection from organizations or public places, be sure to switch from the public network to a private network and check if the problem persists.

Another thing to try is to disconnect all other devices currently connected to the network connection which is also used by your Roku device.

If none of these actions help, you can try the following solution.

4]Reset channel in Roku

If you’re using Roku to stream Amazon Prime videos, you probably would have added a channel to access the platform. There are problems with channels when you add them manually and when adding them manually, chances are the configuration is not set correctly. In this case, you need to go to your Roku settings and delete the Amazon Prime Video channel from there. Then restart your Roku device and add the channel again and check if the error code 9074 is resolved.

Proceed as follows:

• Access your Roku channel menu and go to Prime VideoChain.
• Click on Channel options (or you can use the remote shortcut), then click Remove.
• After removing the channel, restart your device.
• After restarting, access the Chain shop and search Prime Video.
• Click on the button Add channel and once the channel is added, launch Prime Video.

If the problem persists, continue to the next solution.

5]Unregister Roku from Amazon

At this point, there may be a problem with your Amazon account on your Roku. You log in to Amazon separately and the additional features and configurations are then downloaded accordingly. However, there are times when your Roku for Amazon device’s account settings get corrupted and cause several issues.

In this solution, you need to access your settings and deregister your Roku device from your Amazon account, then add it again by following the same steps in reverse order.

Proceed as follows:

• Go to the official Amazon account page and open your settings.
• Once in the settings, go to Digital content.
• Under the tab of Digital management, click it Manage your content and devices button.
• Now, once the new window opens, click on Your devices.

Here, all the devices connected to your account will be listed.

• Then locate the Roku device and click on the To unsubscribe button.
• Now restart your Roku device and go to Prime Video.
• Once the channel / application is loaded, click on Settings / Menu (you can also use the shortcut on your remote control).
• Then select the menu Help and settings.
• Click on Logout.
• Now you will also need to log out of the Amazon account. Click on Logout.
• Restart your Roku device again. Try adding your Amazon account again, then add the Amazon channel.

When finished, check if the Amazon Prime video error is resolved.

If none of the troubleshooting steps described in this article for Amazon Prime Video error code 1060 and 9074 does not help, you may need to contact your device manufacturer, ISP, or Amazon support for assistance.

Find out in the comments section below if you’ve tried other solutions not listed in this article that have fixed the Amazon Prime Video error code 1060 and 9074 for you!