How to Fix Authy Codes Not Working Issue

How to Fix Authy Codes Not Working Issue

2. Use backup codes

Each application, site or service offering two-factor authentication functionality provides backup codes at the time of creation. You should have noted it in a safe place, preferably offline or online with strong encryption, in case of an emergency. Usually, the backup codes are displayed after scanning the QR code with the Authy app. Try one of the backup codes to connect until you can fix the error in the Authy codes not working.

3. Synchronization time

Time is running out for 2-factor authentication applications like Authy. Have you noticed how the new code / token is generated every 30 seconds? The time plays an important role here and the time on your smartphone must be correctly synchronized with the official time.

You synchronize the time manually, you do not want to use the Internet to set it or you go to another time zone? You must set the correct time under Settings> Additional settings> Date and time.


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Correction of authorization codes not working Problem 4

Activate the automatic date and time and automatic time zone. Location and options may vary slightly depending on the device you are using.


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Google recently updated its Authenticator app with the ability to automatically synchronize and correct time settings on your smartphone. Maybe Authy will follow suit.

4. Clear the cache and data

Just to be sure, you need to clear the Authy app cache and data and start from scratch. This method will only work for Android users as there is no way to clear the cache in iPhones and iPads.

Step 1: Open Settings> Applications> Manage applications and search for Authy. Select it.


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Correction of authorization codes not working Problem 9

2nd step: Tap Clear data at the bottom of the screen and select Clear all data and Clear cache options.


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Correction of authorization codes not working Problem 11

5. Using the multi-device option

Well, this only applies to those who use a multi-device configuration where Authy is installed on more than one smartphone. Some users like to have multiple Authy accounts to separate their work and personal life.

Ideally, you should see the same Authy ID on all devices for the codes to sync correctly. If you see different identifiers, your main identifier (Authy account) is the one that also carries your current phone number. You can check it as indicated in point 1 above.

Step 1: For the 2FA code that does not work on your main Authy account, log into that 2FA account’s website (for example, Facebook) and use the 2FA code on your other or second device to log in. You can also use a backup code. After that, clear the 2FA code option.

2nd step: Open your main Authy account on your smartphone and delete all the devices, except the one that says This device under Settings> Devices.


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Step 3: You will now add the 2FA account again as you did before to make sure everything is synchronized.

Step 4: Activate the multi-device option if it is not already done, leave the account synchronization newly added, then uninstall and reinstall Authy on your main device.


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The 2FA codes should be synced on both devices now, should display the same code on both devices at the same time, and either one should work for you when connecting.

Note: You can also contact Authy support. They are very responsive and should be able to fix the problem for you.

In Code We Trust

Authy is a great 2FA application that works on many platforms, is free and has many features to make your life easier. However, different users have different needs. And it is wise to have a backup plan. Here is what I do.

I am scanning the same 2FA code using Authy and Google Authenticator on two separate phones. There is no way to lose both phones or access both apps at the same time. Not to mention that Authy also has a cloud and multi-device backup function. One of the phones is another one that stays safe in my desk drawer, so I never lose it until my house burns down. And then there are backup codes. You can now call me paranoid, but it’s me.

Then:

Looking for alternatives to Authy? Here are 5 two-factor authentication apps that work on both Android and iOS phones.

Last updated on June 7, 2020

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