The Microsoft Store in Windows 10 contains a decent library of apps, some of which – like iTunes – work better than traditional desktop programs. But just downloading these apps to your PC can be quite difficult. After clicking the Get or Install buttons in the Microsoft Store, nothing happens. It must be frustrating. We will therefore try to help you resolve the problem when you click the Get or Install button in the Microsoft Store, which does not cause any activity.
I recently encountered the problem with the Get or Install button which is not responding. Fortunately, this is one of the easiest problems associated with the Microsoft Store that I have been able to solve.
Therefore, the following list of troubleshooting tips should help you quickly download your favorite apps from the Microsoft Store. Let’s start with those that have worked.
Point: Before you start, it’s a great idea to restart your PC. This simple action can help fix various Windows glitches. Eliminate this first.
1. Reset the Microsoft Store
What helped me fix the problem with the non-responsive Get / Install buttons almost immediately was a complete reset of the Microsoft Store.
Resetting the Microsoft Store returns it to its default settings, allowing the application to run again without incorrect configuration.
Step 1: Open the Start menu, point to the Cog Settings icon, then click Settings.
2nd step: Click Apps.
Step 3: Select Microsoft Store from the list of applications, then click Advanced Options.
Step 4: Scroll down, then click Reset.
Step 5: Click Reset again in the confirmation box. Wait for the reset process to complete, then exit the Settings app.
Step 6: Launch the Microsoft Store by searching for it (via the Start or Search menu), then click Open.
Note: The reset procedure removes the icon from the Microsoft Store taskbar. After the search, use the Pin to taskbar option if you want to return it to the taskbar.
After launching the Microsoft Store, try installing an app. This should most likely force it. If that didn’t help, go to the next troubleshooting tip.
2. Clear the Microsoft Store cache
Windows 10 comes with a built-in command prompt executable that clears the Microsoft Store cache. If the unresponsive Get / Install buttons are the result of redundant or outdated cached data, running this executable should probably resolve the problem.
Step 1: Search wsreset.exe (via the Start or Search menu), then click Open.
2nd step: Wait a few seconds while the command prompt clears the Microsoft Store cache. You have nothing to do.
Once the cache is emptied, the Microsoft Store should launch automatically. Check if the Get or Install button works correctly. If they don’t respond, read on to find out what to do next.
3. Logout / login to Microsoft Store
Logging out of Microsoft Store and then logging back in can help fix the inflexible Get or Install button that refuses to work.
Step 1: Open the Microsoft Store, then click on your profile portrait in the upper right corner of the application window. In the menu that appears, click on your Microsoft account.
2nd step: Click Sign out under the Microsoft Store account you’re signed in with. After logging out, quit and relaunch the Microsoft Store.
Step 3: Click the profile icon (which should appear blank), then click Connect.
Step 4: Select your Microsoft account, then click Continue to sign in again. You may need to go through some form of authentication (such as entering the login PIN) to complete the login process.
Once you’ve reconnected, try installing an app. The problem should most likely be resolved.
Do the Get or Install buttons in the Microsoft Store respond again? They most likely should. If the problem persists, you can update Windows 10. Go to Start> Settings> Update & Security> Windows Update to find and install the latest updates. If a known technical issue is preventing the Microsoft Store from operating properly, performing an update will correct the situation.
Now that the Microsoft Store has returned to normal, here are six great tips to follow immediately.
Last updated March 20, 2020