If when you try to open or stream content on the Netflix UWP (Universal Windows Platform) app in Windows 10 and you experience the H403 or H404 error code message, this message is intended to help you. In this article, we will identify some known potential causes that could trigger the error, and then provide possible solutions that you can try to resolve this problem.
When the Netflix app fails to launch or broadcast content, you will receive the following error message and code as appropriate;
Sorry, there was a communication problem with Netflix. Try Again.
(H403)
Netflix error code H403 Usually indicates a problem with temporary information stored on your computer. If you encounter the error code H404, this is probably due to the fact that your UWP application is out of date.
Netflix error code H403 and H404
If you are faced with Netflix error code H403 or H404 , you can try our recommended solutions below in no particular order and see if that helps solve the problem.
- Connect to Netflix using another device
- Update your Netflix app
- Reset the UWP Netflix app
- Uninstall and reinstall the Netflix app
- Perform system restore.
Let’s take a look at the description of the process involved in relation to each of the solutions listed.
1]Connect to Netflix using another device
If you constantly switch between mobile and desktop while streaming Netflix content, it is possible that the Netflix error H403 or H404 appears due to some temporary data that is stored locally. In this case, you should be able to resolve the problem by connecting to another device that uses the same network as the computer that is causing the error..
IIf you are already signed in with the same account on another device (outside of your network), sign out first.
Ideally, you should connect with a mobile device connected to the same network in order to erase the temporary data associated with your account.
To connect using another device, do the following:
- On the device on which you are experiencing the problem, open the Netflix application and click on the action button (upper right corner).
- Then click on Logout in the context menu.
- Once you’ve signed out of your Netflix UWP app, grab a mobile device and connect to the same network that your desktop (PC or Mac) is connected to.
- Once the mobile device is properly connected to the same network, open the Netflix app and log in with the same account.
- After successfully logging in to your mobile device, stream any type of content, then log out again and log back in to your desktop device.
Once the temporary data associated with your account has been deleted, you should no longer encounter the H403 or H404 error when using the Windows 10 Netflix UWP app.
2]Update your Netflix app
You can meet the Netflix error code H403 0r H404 when you try to stream content via UWP (Windows 10 app) due to the fact that the app is out of date. In this case, you can easily fix the problem by forcing the Netflix app to update.
By default, the Microsoft Store is configured to automatically update UWP applications whenever the user does not use a UWP application.
To manually update the Netflix app on Windows 10, follow these steps:
- Press the Windows key + R to call up the Run dialog box.
- Then enter ms-windows-store: // home and press Enter to open the default Microsoft Store dashboard.
- In the Microsoft Store, click the action button (ellipsis – the three horizontal dots) in the upper-right corner, then click Downloads and updates from the list of available options.
- Inside of Downloads and updates screen, tap the Get updates and wait for the Netflix app to update to the latest version.
Once the latest version of Netflix UWP is installed, restart your Windows machine and see if the problem is resolved the next time the system boots by trying to stream the content of the application again.
3]Reset the UWP Netflix app
To reset the Netflix UWP app, follow these steps:
- Press the Windows key + R to call up the Run dialog box.
- In the Run dialog box, type ms-settings: appsfeatures and press enter to open Applications and features.
- On the right side of the screen, find the Netflix app.
- Click on the entry and select Advanced options.
- Click it Reset button.
Wait for the process to finish and when done, launch your Netflix app again and see if the error appears.
4]Uninstall and reinstall the Netflix app
To uninstall and reinstall the Netflix app, follow these steps:
Note: Uninstalling the application will delete the titles you have downloaded.
Uninstall instructions
- Press the Windows key + R to open a Run dialog box.
- Then enter ms-settings: appsfeatures and press Enter to open the Applications and features tab of Settings app.
- Then locate the Netflix app on the right side of the Applications and features window.
- Select the Netflix application and click on the Advanced menu hyperlink.
- In the new menu, click Uninstall (under the Uninstall to confirm the uninstall process.
Once the operation is complete, restart your computer and wait for the next start to finish.
Installation instructions
Once the next startup is complete, do the following:
- Press Windows key + R to open another Run dialog box.
- Type now ms-windows-store: // home and press Enter to open the Microsoft Store.
- Then use the Microsoft Store search function (upper right section of the screen) to search for Netflix.
- Click on To have button associated with Netflix to download and install the application.
After reinstalling the app, launch Netflix UWP again and see if you still experience the error.
5]Perform system restore
If you meet the Netflix H403 or H404 application error after a recent windows update or none of the above methods have helped you fix the problem, it is very likely that the problem persists due to a badly installed WIndows update or due to some kind inconsistency of the third suite.
In this case, to fix the problem without any data loss, use the system restore utility to bring your machine back to a healthy state in which the circumstances which currently cause the error code do not occur.
To perform system restore, follow these steps:
- Press Windows key + R.
- In the Run dialog box, type rstrui and press Enter to open the System Restauration Wizard.
- Once you get to the initial system restore screen, click on Next to go to the next window.
- On the next screen, start by checking the box associated with Show more food outlets.
- Once you have done this, select a point whose date is earlier than the date on which you started to notice the error.
- Click on Next to go to the next menu.
- Click on finish and confirm at the final prompt.
The next time you start the system, the status of your old computer will be applied.
I hope one of these solutions should solve the problem for you!