Netflix keeps freezing on Windows laptop

Update graphics card driver

Netflix is ​​one of the leaders in the online video streaming market. While it was expanding across all platforms, the company launched an application for Windows 10 systems. However, many users have reported that the Netflix application continues to freeze under Windows. If you are one of these users, this article would help you.

Netflix keeps the gel

If you experience this problem as soon as you log in to the Netflix app, check your subscription and log in again.

Possible causes of the problem in the discussion are:

  1. The Netflix server might be down.
  2. Internet connection or proxy issues. In some cases, the use of a virtual private network may be at the root of the problem.
  3. Silverlight plug-in obsolete.
  4. Bad date and time on the system.

To begin, make sure your Internet connection is working by opening a few websites. Then try these suggestions:

  1. Check the Netflix server
  2. Disable any VPN or proxy on the system
  3. Check the date and time
  4. Reinstall the Microsoft Silverlight plug-in
  5. Update the drivers of the graphics card
  6. Check for interfering third-party applications
  7. Reinstall the Netflix application.

Now continue with the following troubleshooting sequentially.

1) Check the Netflix server

If the Netflix server is down or you are unable to stream videos to the Netflix website, troubleshooting the application would be useless.

You can check the status of the Netflix server right here. If the server is down, you will have to wait until they correct it from the backend. If Netflix is ​​active, try viewing streaming videos on the website. If the videos do not work on one browser, try another one.

If videos are not streamed to the Netflix website via browsers, this will not work with the app either. If it works on the browser, go to other solutions.

2) Disable any VPN or proxy on the system

Although your intention to use VPN connections may differ, Netflix has often been misused through VPN. Netflix therefore attacks those who use a VPN to access their servers.

If you are using a VPN while trying to access Netflix, it is advisable to disable the VPN software.

If you use a proxy on the system, you can remove it to isolate the problem.

Click the Start button and navigate to Settings> Network and Internet> Proxy.

Disable the manual proxy

Turn off the switch for the Manual proxy configuration.

3) Check the date and time

Incorrect date and time settings may cause problems when streaming video through the Netflix application. So, check the date and time on the system and correct the date and time if necessary.

4) Reinstall the Microsoft Silverlight plug-in

The Microsoft Silverlight plugin plays a role in streaming Netflix on its application. If the plugin is out of date, you may have problems.

Press Win + R to open the Run window and type the command. appwiz.cpl. Press Enter to open the Programs and Features window. Right click on the Microsoft Silverlight plug-in and select the option to uninstall it.

Uninstall Microsoft Silverlight

Restart the system after the plug-in is uninstalled.

Then you can reinstall the Microsoft Silverlight plug-in.

5) Update the drivers of the graphics card

Update the graphics card driver

An outdated graphics card driver could cause the problem under discussion. In this case, update the graphics driver as follows:

Press Win + R to open the Run window and type the command. devmgmt.msc. Press Enter to open the Device Manager the window.

Develop the list of Screen shots. Right click on the driver of your graphics card and select Update the driver.

6) Check for interfering third-party applications

Many third-party applications such as security suites and anti-virus programs are known to interfere with the Netflix application. Thus, you can temporarily disable these applications to identify the cause. The best way to do this is in the clean boot state.

7) Reinstall Netflix application

If all else fails, you can try to reinstall the Netflix application.

To reinstall the Netflix application, go to the Programs and Features window, as explained in Solution 4, and then uninstall the application. Then, download the Netflix app again from its official website.

I hope something helps!

Leave a Reply