Spotify is popular among music lovers because of the AI-generated playlists, group sessions, real-time lyrics, and other features. Maybe the only thing that lets down is Spotify’s app experience, especially on iOS devices. Users have frequently reported instances where the Spotify app keeps crashing or stops working altogether.
If those abrupt crashes are preventing you from accessing your favorite songs and podcasts, you can easily apply a few troubleshooting fixes to fix the issue. We’ll start with the easier options and then move on to the slightly awkward options. Let’s dive into it.
1. Check the internet connection
Spotify relies on an active internet connection to stream music and podcasts. So you will need to verify that the mobile data or Wi-Fi connection is working smoothly on your iPhone. Slow and inconsistent internet connectivity will ruin the experience. Run a quick speed test several times to access the approximate strength of the internet connection on your iPhone.
2. Restart your iPhone
Restart your iPhone if the internet is working fine and you are still having trouble with the Spotify app.
On iPhone X or later, press and hold the Sleep / Wake button and the Volume up or Volume down button at the same time and use the slider to turn off your iPhone. On older iPhones, press and hold the Sleep / Wake button until the slider appears and use it to turn off your iPhone.
Wait for the iPhone to shut down completely. Now press and hold the Sleep / Wake button until the Apple logo appears to boot your iPhone.
3. Log out and log in
If Spotify has logged you out for some reason, the app may not work properly. In such scenarios, you can try signing out of all devices and signing back in to see if that helps. Here’s how.
Step 1: Open the web browser on your PC and go to the Spotify website. Now sign in to your Spotify account if you haven’t already.
2nd step: Click on your profile icon at the top right and choose Account from the list.
Step 3: Scroll to the bottom of the page and click on the “Sign out everywhere” button.
Now go ahead and log back in to see if the app is working properly now.
4. Clear Spotify cache
Spotify, like any other streaming app, accumulates cache data that includes songs that you have streamed in the past. It helps the app to reduce buffering and save bandwidth on songs that you listen to repeatedly. But as is the case with most cache data, it’s not clear when it can get corrupted. And when that happens, you may experience some glitches with the app where it keeps pausing your music or crashes abruptly.
So, you can try to purge data from Spotify cache to get rid of the problem. Here’s how.
Step 1: Launch the Spotify app on your iPhone. Tap the gear icon in the top right corner to open Settings.
2nd step: Go to storage settings and tap on Delete Cache button to delete Spotify cache.
5. Update Spotify
If you haven’t updated Spotify in a while, now is a good time. This is because app updates usually bring all kinds of improvements and bug fixes to the app. It is possible that the current version of Spotify you are on has become unstable and updating the app to the latest (probably more stable) version may allow Spotify to work again.
6. Reinstall the app
You can try reinstalling the Spotify app if the other fixes didn’t help much. Note that it will delete all Spotify data (offline downloads and login information) from iPhone. After reinstalling the app, you can log in and give it a few minutes to view your playlists and favorites. Of course, you will have to re-download the songs you want to listen to offline.
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7. Update iOS
Besides updating the app, Spotify also recommends updating your iPhone for the best experience and fixing any compatibility issues. Like app updates, operating system updates also contain bug fixes and performance improvements to elevate your iPhone experience.
To update your iPhone, launch the Settings app and go to General. Now tap on Software Updates option to check for new updates.
The last thing you would probably want is to be interrupted while listening to music. This is the recent issue of battery drain or sound issues while playing. Lately, iOS users have been struggling to enjoy the Spotify app. Rest assured, the above solutions should help you resolve the issue.
Love using Spotify but worried about mobile data? Find out how to save mobile data while using Spotify.
Last updated on November 27, 2021
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