5 Best Fixes for Subtitles Not Working in Amazon Prime Video App on iPhone and Android
You can install the Amazon Prime Video app on your iPhone or Android and watch your favorite content on the go. You can manually change the video quality on your device if you are not getting good internet speeds at your current location. But imagine you need to remember your headphones but want to continue watching the content.
In this case, you can enable or disable subtitles in the Prime Video app. However, this article will provide solutions for subtitles not working in Amazon Prime Video on iPhone and Android.
1. Enable subtitles in the Prime Video app
We recommend that you first check if subtitles have been enabled for the movie or TV show you are watching on Prime Video. You might not realize it, but you might need to manually enable subtitles for the content you’re watching.
Step 1: Open the Prime Video app on your iPhone or Android.
2nd step: Select a movie or TV show title and start playback.
Step 3: Tap the Subtitle icon in the upper right corner.
Step 4: Select a subtitle language from the list of options.
Subtitles should now start appearing when playback resumes.
2. Enable Subtitles
If the Prime Video app is not displaying subtitles on your iPhone or Android, you need to check if subtitles have been enabled for your device. Subtitles are also intended for users who are deaf or hard of hearing.
Enable subtitles on iPhone
Step 1: Open the Settings app on your iPhone.
2nd step: Scroll down and tap Accessibility.
Step 3: Scroll down and tap Captions & Subtitles.
Step 4: Tap the toggle next to Closed Captions + SDH to turn them on.
Step 5: Close the Settings app and open Prime Video to check if the issue is resolved.
Enable subtitles on Android
Step 1: Open the Settings app on your Android phone.
2nd step: Scroll down and tap Accessibility.
Step 3: Scroll down and tap Subtitle Preferences.
Step 4: Tap the toggle next to Show subtitles.
Step 5: Close Settings and open Prime Video to check if the issue is resolved.
You can also change the subtitle color on Amazon Prime Video.
3. Force quit and relaunch the Prime Video app
If you’re still having the problem, you can force stop and relaunch the Prime Video app to give it a fresh start on your iPhone or Android. This will reload all app content and should help resolve the issue.
Force Quit and Restart on iPhone
Step 1: On the home screen, swipe up and hold to show app windows in the background.
2nd step: Swipe right to find the Prime Video app. Then swipe up to force quit the app.
Step 3: Relaunch Prime Video and check if the issue is resolved.
Force Quit and Restart on Android
Step 1: Long press the Prime Video app icon and tap the App Info icon.
2nd step: Tap Force stop.
Step 3: Tap Ok to confirm.
Step 4: Close the app info and relaunch the Prime Video app to check if the issue is resolved.
4. Register your device again
You can log in to your Prime Video account using many devices. When you log in using a device, it is registered to your Amazon account. You can remove and re-register the device to check if that fixes the issue. It’s like forgetting a Bluetooth device and trying to reconnect it to your iPhone or Android.
You can read our article on deleting registered devices from Amazon Prime Video.
Once done, open the app again on your iPhone or Android, log in using your Amazon account and check if the issue is resolved.
5. Update the Prime Video app
The last resort is to update the Prime Video app version on your iPhone or Android. This will eliminate the bugs or issues that are causing the problem with the subtitles. You can use the following links to update the app according to your device.
Use subtitles in Prime Video
As we mainly watch content on streaming platforms like Prime Video, enabling subtitles is always a good option to understand what is happening on the screen. And if you want to enjoy a show or a movie with your friends, you can always create an Amazon Prime Video viewing party.