Either you do not see the download button, or you click the button to generate no response. Downloading the same files to the mobile device works well. The problem only concerns the PC. So, what does a person do in such a situation?
Do not worry. Here you'll find 7 best tips for solving the problem of downloading media files on WhatsApp Web.
Let them check.
1. Restart the browser and the PC
We should start with the basic solution, and one of them is to restart the browser. Close the browser and open it again. Then try downloading the files. If that does not solve the problem, also restart your PC.
2. Check the network connection
Make sure the Internet is working properly on the computer. Try to open a new page in the browser. If the website does not load, there is a network problem. Restart your modem.
3. Check the date and time
You must also check the date and time on your PC. Make sure they are properly configured. To do this, under Windows, right-click on the hour in the taskbar and select Adjust date / time.
Then turn on the toggle to set the time automatically and set the time zone automatically. Use the Synchronize Now button to synchronize the time.
4. Reconnect WhatsApp Web
You should also try reconnecting to WhatsApp Web. For this, you must first disconnect. To do this, open WhatsApp Web and click on the three-dot icon above the mailing list. Select Disconnect. Once disconnected, you will be asked to scan the QR code again. Then try to download files.
5. Disable ad blockers
Do you use an ad blocker on your browser? Try to disable it. If disabling the ad blocker solves the problem, then that is your culprit. However, you do not have to disable it for all web pages. Check the settings of your ad blocker and the whitelist web.whatsapp.com.
6. Clear browser cache and cookies
Often the problem can be solved by clearing your browser cache and cookies. This will not delete downloaded files or navigation data. This will only delete temporary files.
Here's how to clear the Google Chrome browser cache.
Step 1: Open Google Chrome and click on the three-dot icon at the top. Then select Settings.
2nd step: Scroll down and click Advanced. Then click Clear Browsing Data.
Step 3: Check the box next to "Cookies and other site data" and "Images and cached files". Then click the Clear Data button.
Step 4: Close your browser and reconnect to WhatsApp.
7. Download the media files correctly from WhatsApp Web
If none of the methods mentioned above works, make sure you download the files correctly.
How to download photos and videos from WhatsApp Web
To download any type of photo such as JPG, PNG, etc. From WhatsApp Web, open the chat in WhatsApp Web from the location where you want to download the image. You will notice that the image is already available without you clicking a button. However, it has not been downloaded yet. To do this, click on the image to view it. Then click on the download icon at the top.
You can also right-click on the image and use the "Save Image As" option. The Save As dialog box will open. Click Save to download the image.
Note: By default, all files downloaded from WhatsApp Web will be available in the Downloads folder of your PC.
The steps are the same for the videos too. The only difference is that you have to wait a bit before pressing the download button. Initially, the button will appear in gray. Let the video load to make the button functional.
We hope that the above solutions would have corrected the media files, especially with the problem "Images and videos do not download" on WhatsApp Web. If the problem persists, download the WhatsApp app for Windows and Mac. The dedicated application will allow you to download files without any problem.
Next up: Shortcuts are useful. Why not use them for WhatsApp too? Check out these 15 shortcuts for WhatsApp Web.