Top 7 Ways to Fix WhatsApp Call Not Ringing When iPhone Is Locked

It’s one thing for WhatsApp calls not to work on your iPhone. Conversely, it’s a whole different ball game when WhatsApp calls work, but incoming calls give no notification, especially when your iPhone is locked. Fortunately, like other WhatsApp notification issues, this one is also easily repairable. Therefore, in the section below, we highlight 7 ways to get WhatsApp to send call notifications every time you receive a call.

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Often, WhatsApp calls don’t ring when your iPhone is locked due to a device or built-in notification setup. Rarely, but perhaps, the problem could also be related to the software, where the version of WhatsApp installed on your device presents a bug which causes a malfunction. Whatever the case, read on to find out how to fix it.

Note: The solutions listed in this guide apply to WhatsApp audio and video calls.

1. Deactivate silent mode

First, make sure your iPhone is not in silent mode. This could prevent regular / cell phone calls and WhatsApp calls from ringing. Check that the Ring / Silent switch on the upper left side of your iPhone does not display an orange color. If so, your device is in silent mode – notification alerts and ringtones will be turned off.


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Move the switch to the other side. This will put your device in Ring mode, and a “Silent Mode: Off” pop-up window will appear on your screen. If WhatsApp calls still don’t ring when your iPhone is locked, go to the next solution.


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2. Update WhatsApp

As mentioned earlier, the problem could be due to a bug in the WhatsApp app. Update your iPhone’s WhatsApp to the latest version and check if the problem persists. Update WhatsApp from the App Store on your device and tap the Update WhatsApp button below.

If you are still having this problem on the latest version of WhatsApp on your device, it is most likely a configuration issue on your iPhone or in the app. Proceed to the following solutions to repair it.

3. Reactivate WhatsApp notifications

This issue could be resolved by re-enabling WhatsApp notifications on your iPhone. Let’s see how to do it.

Step 1: Launch the Settings menu on your iPhone, scroll down and select WhatsApp.


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2nd step: Select Notifications.


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Step 3: Disable Allow notifications.


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This will disable all notifications for WhatsApp. Wait a few seconds or a minute and reactivate WhatsApp notifications.

Step 4: Reactivate the option.


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Step 5: Then make sure the three alert styles (lock screen, notification center, banners) are checked and enabled.


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And most importantly, you also need to make sure the sounds are turned on.


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4. Reset notification settings

At this point, if WhatsApp calls still don’t ring when your iPhone is locked, you need to reset the default WhatsApp notification settings. Follow the steps below.

Step 1: Launch your iPhone settings menu, scroll to the bottom of the page and select WhatsApp.


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2nd step: Select Notifications.


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Step 3: Tap “WhatsApp Notification Settings”.


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This will redirect you to the settings menu of the WhatsApp application.

Step 4: Tap “Reset notification settings”.


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This will reset the personal / custom notification settings that you may have set on the app.

Step 5: Press Reset when prompted to continue.


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5. Reset network settings

If WhatsApp calls don’t ring or appear on your iPhone lock screen, it may be due to improper configuration of your device’s network settings. To be sure, reset your device’s network settings to its default state and see if WhatsApp calls ring now when your iPhone is locked.

Note: When you reset the network settings, you need to add Wi-Fi networks, Bluetooth devices, etc. previously connected. Learn more about what happens when you reset an iPhone.

Step 1: Launch Settings and select General.


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2nd step: Scroll down and select Reset.


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Step 3: Press “Reset network settings”.


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You will be asked to enter your iPhone password.

Step 4: Press “Reset network settings” when prompted to continue.


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6. Reset all parameters

It could also help eliminate any issues with settings that could prevent WhatsApp calls from ringing when your iPhone is locked. Go to Settings> General> Reset> Reset all settings. Enter your phone password and press “Reset all settings” when prompted.


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7. Delete WhatsApp

If the problem persists after implementing all of the troubleshooting tips mentioned above, you need to remove WhatsApp from your iPhone and reinstall it. Just tap and hold the WhatsApp icon on the home screen and tap Delete app.


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Otherwise, go to Settings> General> iPhone Storage> WhatsApp> Delete app.


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Then:

Is your WhatsApp backup blocked during the process? The article linked below highlights 11 best ways to fix the problem blocked by WhatsApp backup on iPhone (and Android). Check it out.

Last updated Jul 1, 2020

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